With a philosophy of service at heart, over more than 20 years of establishment and growth, our journey has gone far beyond supporting and answering inquiries, it has been a journey of accompanying, listening to, and understanding the stories of more than 120 million customers in Vietnam and across over 10 countries and territories.
These invaluable insights, gathered through decades of listening, form the solid foundation that empowers us to do better -pioneering the elevation of customer experience through innovative technology.
Level up
customer experience
through innovative technology
Our mission
We accompany organizations and businesses in elevating their customer experience—creating journeys where every customer is heard and understood, powered by technology with heart.
Our goals
To become the leading customer service technology company in Vietnam and expand our reach globally.
OUR CAPABILITIES
Caring for your customers
with our leading capabilities
Professional
With more than 20 years of experience, Viettel Customer Service delivers optimized solutions through a professional management team, high-quality personnel, and a comprehensive knowledge base.
Efficiency
Proactive, end-to-end monitoring enables optimized processes and workforce management, enhancing customer experience through professional and cost-effective services.
Pioneering Technology
By leveraging advanced technologies such as AI, Big Data, automation, and Cloud, Viettel Customer Service continuously innovates its solutions to optimize costs, enhance efficiency, and build flexible systems that meet every customer need.
Security & Trust
Viettel Customer Service applies advanced cybersecurity measures, adheres to international standards, and ensures 24/7 monitoring and regular audits to safeguard data, minimize risks, and deliver a safe, reliable customer experience.
Awards - Certificates
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VIETTEL CUSTOMER SERVICE
More than just a workplace,
we creates employee experience.
Our philosophy
At Viettel Customer Service, we believe that people are at the center of every experience. Technology can create speed and scale, but only people can bring understanding and the moments that truly connect with customers’ hearts. That is why we invest in every employee as if we were investing in the experience of millions of customers.
We cultivate an environment where each person is heard, understood, and inspired to grow every day. A place where the PROSPECT spirit - Professional, Responsible, Open, Supportive, Proactive, Empathetic, Collaborative, Trustworthy - is not just a set of values, but the way we live and work.
We believe that one happy employee can create millions of happy customers. EX is not a program — it is a culture that encourages learning, embraces differences, empowers innovation, and unites us in creating the best customer experiences anywhere in the world.
At Viettel Customer Service, people work for people - and that is what enables us to create experiences that are complete, human-centric, and enduring.
Viettel Customer Service
Portraits
PROSPECT
is the DNA of every Viettel Customer Service member and our commitment to creating a workplace of opportunity - where each individual is respected, inspired, developed, and empowered to believe in the shared journey of the organization.
"We do not deliver service mechanically - we design experiences with dedication, innovation, and the belief that one happy employee can create millions of happy customers. That is why we place Employee Experience (EX) at the core, as the foundation that empowers us to reach the world."
Mr. Nguyễn Tiến Dũng
Director of Viettel Customer Service
VIETTEL CUSTOMER SERVICE
We are present nationwide,
connecting value and extending trust
to every customer.
Join our team and become the bridge that delivers value and creates exceptional experiences for our customers.
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