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OmniX
An omnichannel customer communication management platform in a unified system, enabling seamless customer service, improving service quality, optimizing operational costs, and enhancing business competitiveness.
OmniX is a platform that manages all customer care activities across multiple channels such as Phone, SMS, Website (Live Talk), Apps, Social Media (Facebook, TikTok, etc.), and OTT platforms (Zalo, Viber, WhatsApp, etc.), unifying interactions and data into a single system to deliver a seamless customer experience.
OmniX integrates an automation marketing system, enabling businesses to set up automated customer care and sales campaigns.
By leveraging AI technology, OmniX supports the creation of automated workflows and scenarios; integrates AI Bots, AI Voice Analysis, Speech-to-Text, and Text-to-Speech to personalize customer experiences while improving productivity and the overall quality of customer service.
OMNICHANNEL INTEGRATED CONTACT CENTER
One platform. Every interaction channel
One seamless experience.
Omnichannel
OmniX unifies customer communication channels into a single platform, enabling centralized management and seamless experiences.
Connects multiple channels: Voice, SMS, Live Chat, OTT apps, and social media
Synchronizes customer data and conversation history
Helps agents quickly understand context and respond accurately
Omni Flow
OmniFlow is an automation tool for customer care and marketing, enabling multi-layer interaction flows to nurture and convert customers.
Automates customer engagement throughout the sales journey
Builds chatbots for 24/7 interaction and support
Designs flexible workflows with simple drag-and-drop tools
Integrating AI
Viettel Customer Service’s AI solutions automate customer care, enhance interactions, and optimize service quality across all channels.
Callbot & Chatbot enable automated voice and messaging interactions 24/7
AI Assistant provides real-time response suggestions and agent support
AI Analysis evaluates calls and delivers actionable customer insights
Seamless Omnichannel Connectivity
Unifies all customer communication channels into a single platform, ensuring an interruption-free customer journey.
Advanced Technology Integration
Leverages AI, Big Data to automate interactions, analyze customer behavior, and optimize customer care performance in real time.
Flexible Workflow Design
Enables easy creation and management of multi-layer workflows for Marketing, Sales, Customer Care, and surveys, with high levels of personalization.
Operational Cost Optimization
Reduces infrastructure, staffing, and management costs by consolidating systems, automating processes, and eliminating fragmented operations.
Scalable & Easily Integrable
Seamlessly integrates with CRM, ERP, sales platforms, and AI systems via open APIs, supporting business growth at scale.
Faster Response, Higher Productivity
Automates routing and handling of customer requests to shorten response times, increase agent productivity, and improve accuracy.
Real-Time Quality Control
Provides real-time dashboards to monitor service quality, operational performance, and customer experience for proactive management.
Enhanced Customer Experience
Allows customers to engage continuously across channels, delivering fast, consistent, and personalized experiences at every touchpoint.
SERVICE PRICE
Flexible for all business needs
Omni Contact Center
VAT included
Service package applicable from a minimum of 4 accounts
Omnichannel customer care (Facebook – Zalo OA)
Ensuring optimal operational performance
AI Contact Center
VAT included
Service package applicable from a minimum of 4 accounts
Omnichannel customer care (Facebook – Zalo OA)
Ensuring optimal operational performance
AI Omni Contact Center
VAT included
Service package applicable from a minimum of 4 accounts
Omnichannel customer care (Facebook – Zalo OA)
Ensuring optimal operational performance
What our clients say
Viettel Customer Service consistently delivers services in full compliance with our requirements, fulfills all agreed-upon commitments, and meets the expected scope of work.
Epass - VDTC
We highly value the current services provided by Viettel Customer Service. Moving forward, both parties will continue to work more closely together to further enhance the effectiveness of our collaboration.
Unitel - Laos
We have chosen to use Viettel Customer Service’s customer experience consulting and customer care services. We look forward to continuing our collaboration in the time ahead to implement more in-depth initiatives.
Vietnam National Children's Hospital
Viettel Customer Service consistently delivers fast response times. Going forward, both sides will continue to work closely and enhance coordination to maintain efficiency, especially during peak periods.
Tendoo
The Viettel Customer Service team exemplifies the standards of modern customer care through their professionalism and service quality. We highly value their dedication, proactive support, and unwavering focus on prioritizing customers’ interests.
Viettel Media
Viettel Customer Service demonstrates outstanding performance and a high level of professionalism. We have full confidence in the quality of their services and are ready to recommend Viettel Customer Service to other markets.
Halotel - Tazania
Explore our solution easily with list of frequently asked questions
Yes. OmniX is built on an open API architecture, enabling seamless integration with most mainstream CRM/ERP systems, including custom in-house platforms developed by your organization.
This flexible connectivity allows customer data to be centralized and synchronized, minimizes manual operations, ensures information consistency, and supports a smooth, end-to-end customer journey across all touchpoints.
Absolutely. OmniX is designed with high scalability, allowing businesses to easily add new channels or streamline existing ones at any stage of deployment.
These adjustments can be made quickly and without disrupting ongoing operations, ensuring that your customer engagement strategy continuously evolves in line with business growth and changing market interaction trends.
Yes. OmniX applies industry-standard encryption protocols and complies with strict data security regulations to protect all customer information. The system is built with multi-layer security measures to ensure safe, confidential, and compliant data management.
Accompanying you to improve customer experience
Beyond being a pioneer in customer experience, we connect with our customers through innovative technology and heartfelt understanding