In the Land of Temples, the Viettel Customer Service team has begun deploying advanced Customer Experience (CX) consulting services for Metfone — the leading telecom operator in Cambodia — with an initial focus on FTTH services, one of Metfone’s key business areas in this market.
Cambodia is currently regarded as a highly potential market in the region, with rapidly developing telecommunications infrastructure and growing demand for higher service quality. In this context, Viettel Customer Service’s CX consulting services for Metfone contribute to enhancing service quality together with the partner, moving toward higher service standards in the market.
In addition to providing customer experience consulting services for Metfone, Viettel Customer Service is also working closely with its partner to conduct market research, jointly assessing opportunities and paving the way for further cooperation in the field of customer experience in this market.
Built on more than 22 years of experience in customer service and customer experience from Viettel Group, Viettel Customer Service affirms its pioneering role in consulting and delivering technology-driven solutions to elevate customer experience. Currently, Viettel Customer Service serves over 120 million customers in 10 countries, with a team of more than 4,000 experienced professionals and operations aligned with international standards.
Based on its proven capabilities and experience, Viettel Customer Service is gradually expanding its presence in international markets, contributing to the realization of its Go Global strategy in the next phase of development. Let’s look forward to the next steps of Viettel Customer Service on its global journey in 2026!
