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INFOGRAPHIC – CX TECH STACK 2025: OVERVIEW OF CUSTOMER EXPERIENCE TECHNOLOGY PLATFORMS IN 2025

CX Tech Stack 2025 highlights the shift from legacy CRM to unified, intelligent platforms, enabling automation, connected touchpoints, and optimized customer experiences despite outdated technology ba

customer experience report

Dec 17, 2025

CX secrets from… the tea shop at the alley entrance

“Discover the CX secrets from the tea shop at the corner: natural personalization, super-fast response and attentive customer care – simple yet effective lessons for every business.”

CX Case study

Dec 16, 2025

Customer expectations and brand differentiation drivers – PwC CX Survey 2025

Analysis of customer expectations and key brand differentiation factors based on PwC’s 2025 Customer Experience Survey, providing a data foundation for strategies to enhance customer experience and co

Customer Experience

Dec 16, 2025

Phone remains the leading customer support channel

Phone remains the most trusted customer support channel, chosen by 66% of consumers.

Customer Experience

Dec 09, 2025

Self-Service Banking: When AI Helps Customers Do Everything for Themselves

Viettel Customer Service becomes the first company in Vietnam to be honored at the ICXA

Gift Designer

By category

INFOGRAPHIC – CX TECH STACK 2025: OVERVIEW OF CUSTOMER EXPERIENCE TECHNOLOGY PLATFORMS IN 2025

CX secrets from… the tea shop at the alley entrance

Customer expectations and brand differentiation drivers – PwC CX Survey 2025

Phone remains the leading customer support channel