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Official information channel updates activities, strategies and important events from Viettel Customer Service

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📢 Viettel Customer Service officially launches our Zalo Official Account for business customers

Viettel Customer Service launches its official Zalo OA for businesses, delivering the latest updates on CX, AI, digital transformation, customer service solutions, and upcoming events.

Jul 14, 2026View More

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Viettel Customer Service Supports Information Hotline for 500-Day Campaign

Viettel Customer Service phối hợp triển khai tổng đài 24/7 tiếp nhận thông tin từ người dân trong và ngoài nước, hỗ trợ chiến dịch 500 ngày đêm tìm kiếm, xác định danh tính liệt sĩ.

Jun 15, 2026View More

Viettel Customer Service News

[CafeF] The Transformation of Vietnam's Top Call Center

Twenty years ago, Viettel built Vietnam's largest call center. Today, the once labor-intensive operation has undergone a remarkable transformation by redefining its core capabilities with AI.

Jul 06, 2026

Viettel Customer Service's OmniX Honored at the Globee Awards for Technology 2026

OmniX, the Omnichannel Contact Center Platform developed by Viettel Customer Service, has been recognized as a Silver Winner and Best of Category at the Globee Awards for Technology 2026.

Jun 26, 2026

KnowX Hub – AI-powered Knowledge Management Platform Recognized at the Globee Awards for Technology

KnowX Hub, an AI-powered knowledge management platform developed by Viettel Customer Service, has been honored with the Silver Winner award and the Best of Category

Jun 26, 2026

VCX's Customer Experience Technology Ecosystem Earns Recognition at the Globee® Awards for Technolog

Viettel Customer Service's CX technology ecosystem reaffirmed its "Make in Vietnam" innovation capabilities with recognition at the Globee® Awards for Technology 2026.

Jun 25, 2026