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Official information channel updates activities, strategies and important events from Viettel Customer Service

Latest Articles

[VIR] AI in customer experience: Finding the right level of automation

AI in customer experience is not just about increasing automation, but about choosing the right approach to improve service quality and customer satisfaction.

Oct 21, 2026View More

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VCX continues to support organizations on their journey of document arrangement and digitization.

VCX continues to support organizations in document arrangement and digitization, leveraging OCR, AI, and secure digital solutions to improve document management, search, and data utilization.

Oct 05, 2026View More

Viettel Customer Service News

[VnEconomy] Unifying Customer Service Channels: A Strategic Step in the Age of AI

Amid the rise of AI, unifying customer service channels is a strategic step toward improving operational efficiency and delivering seamless customer experiences.

Oct 21, 2026

SHE SHINES: Celebrating Every Woman’s Unique Light at VCX

VCX celebrates Vietnamese Women’s Day 2026 with SHE SHINES, honoring women’s achievements, and fostering workplace connection.

Oct 20, 2026

🚀 Viettel Customer Service – Ready to Connect at VIDEX CAMBODIA 2026

VCX joins Viettel at VIDEX CAMBODIA 2026 to showcase technology solutions and foster partnerships.

Oct 14, 2026

2 Viettel Customer Service Solutions Honored at Vietnam Digital Awards 2026

Viettel Customer Service’s OmniX and KnowXHub solutions are honored at Vietnam Digital Awards 2026, showcasing technological excellence and innovation.