Viettel Customer Service News

Viettel Customer Service Maintains Seamless Customer Experience Throughout the September 2 Holiday

Viettel Customer Service maintains 24/7 operations to ensure seamless customer experiences and uninterrupted support throughout the September 2 holiday.

Sep 01, 2026

Every Touchpoint Matters: Bringing CX Thinking to Patient Care

VCX partners with the National Children’s Hospital to bring CX thinking to patient care, strengthening service skills and creating positive experiences at every touchpoint.

Aug 25, 2026

From EX to CX: When a Class Creates More Than One Kind of Value

From EX to CX, discover how VCX’s English training program empowers employees, enhances employee experience, and prepares them for the Go Global journey.

Aug 09, 2026

The AI Paradox: Every Metric Looks Good, Yet Customers Are Still Dissatisfied

When every metric looks good but customers remain unhappy, businesses need to rethink customer experience management—not simply invest in more AI.

Aug 04, 2026

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September Recruitment Bulletin: Viettel Customer Service Is Looking for New Teammates

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"Act As One": From Vietnam's Customer Experience Excellence to the Global Market