In the first days of the New Year, while most units were gradually resuming work after the Tet holiday, Viettel Customer Service continued operating 24/7 to ensure uninterrupted service for millions of customers.
On the occasion of Spring 2026, Deputy General Director Vu Tuan Anh visited, encouraged, and extended New Year greetings to the staff of Viettel Customer Service – the Group’s frontline unit responsible for direct customer support operations.
On behalf of the Party Committee and the Group’s Board of Management, Deputy General Director Vu Tuan Anh acknowledged the team’s readiness to work throughout the Tet holiday and highly appreciated the unit’s distinctive role in ensuring service quality and maintaining customer experience during the year’s peak period.
Speaking at the early spring meeting, he commended the dedication and resilience of the Viettel Customer Service team in maintaining continuous operations during Tet.
Group leadership emphasized that as the customer base continues to expand and expectations for service experience grow higher, Viettel Customer Service is not only an operational unit but also a critical “touchpoint” shaping the Group’s image in the eyes of customers. In 2026, the unit is expected to further elevate service standards, accelerate technology adoption, and optimize operations to meet new growth targets.
Reporting at the meeting, Director Nguyen Tien Dung stated that Viettel Customer Service had conducted service quality monitoring and assessment before, during, and after Tet; maintained full 24/7 staffing resources; and strictly controlled operational indicators. Security and safety measures for employees were also implemented rigorously to ensure a stable working environment throughout the peak period.
Director Nguyen Tien Dung also reported to the Group’s leadership and expressed strong determination from the Board of Directors and all employees to achieve the key targets registered for 2026: reaching the milestone of becoming a trillion-dong company; implementing the Go Global orientation; and expanding revenue beyond the Group. Accordingly, 2026 is defined not only as a year to maintain operational excellence but also as a year to accelerate governance capability, standardize processes, and enhance market competitiveness.
As a newly established unit, Viettel Customer Service is steadily refining its organizational model, standardizing processes, and strengthening team capabilities to meet the Group’s increasingly high requirements. The early spring visit and encouragement from leadership serve as an important source of motivation for all staff to uphold discipline, remain proactive, and be ready to break through.
Starting 2026 with strong trust and high expectations, Viettel Customer Service embarks on a new journey with the determination to both maintain seamless service operations and realize its committed goals, contributing meaningfully to the overall growth of the Group.
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