Phone remains the leading customer support channel

Even in a digital-first world - where people shop online, message through apps, and watch content on social platforms—66% of consumers still choose phone calls as the most trusted support channel.

This statistic reflects a clear truth about customer trust:

• 66% feel most confident when receiving support via phone

• 43% via live chat

• 39% via email

• 27% via SMS

• 17% via social media

Looking toward 2030, CX will be a seamless blend of human support—with empathy and adaptability—and AI, providing instant, 24/7 responsiveness.
And the phone will remain the core channel in customer service journeys, especially for industries where trust is critical: finance, telecom, insurance, logistics, and more.

That’s why investing in a professional, well-structured contact center system remains essential for any organization.

Contact Center Outsourcing is the complete solution for businesses that need:

• Professionally trained and certified agents

• A secure, reliable infrastructure designed for large enterprises

• Integration with AI chatbot, voicebot, and customer behavior analytics

Contact Center Outsourcing – A modern, end-to-end call center service enabling efficient, streamlined operations for your business.