CEO Nguyen Tien Dung: “Viettel Customer Service will become the leading company in customer service"

The CEO of Viettel Customer Service emphasized the goal of becoming a leading tech-driven customer service enterprise in Vietnam and on the global stage.

On November 29, Nguyễn Tiến Dũng, CEO of Viettel Customer Service, chaired his first meeting with all employees since the company’s establishment and official operation. With the full attendance of the Board of Directors and nearly 300 company members, the meeting served as a special occasion for Viettel Customer Service’s leadership to provide ideological orientation and strategic direction for the 2025–2030 period, while also listening to, discussing, and addressing opinions and questions from employees.

He emphasized that Viettel Customer Service's mission is to become a technology company and a leading customer service provider in Vietnam. Viettel Customer Service will contribute to enhancing the customer experience of Viettel and other enterprises, while at the same time moving toward global expansion.

In analyzing the market and competitors, the CEO of Viettel Customer Service pointed out Viettel’s strengths and development opportunities in this field, particularly the solid foundation built by Viettel Customer Service Center over 20 years of experience, along with advantages stemming from the resources and ecosystem of units across the Group.

However, according to Mr. Nguyễn Tiến Dũng, Viettel Customer Service also faces challenges that require all employees to continuously strive to build and affirm the company’s position in the customer service sector.

“Fully leveraging existing advantages, together with the ability to flexibly adapt to the market, will be the key for Viettel Customer Service to go further and achieve sustainable development goals in the future,” the CEO of Viettel Customer Service affirmed.

Accordingly, with its ecosystem of products, services, and industry “know-how,” Viettel Customer Service will provide comprehensive and flexible solutions in the coming time, helping both Viettel and non-Viettel enterprises enhance customer experience and better serve their customers.

The Board of Directors also spent time listening to and answering questions and concerns raised by employees at connection points nationwide. Many opinions were shared, reflecting employees’ concerns and interest in the development path and working environment of a new unit like Viettel Customer Service. The leadership team responded to all questions in an open and detailed manner.

Deputy Director Đoàn Thanh Tám answered questions regarding the application of AI in the deployment of products and services.

The enthusiastic and sincere atmosphere of the meeting strengthened unity, determination, and provided additional motivation for Viettel Customer Service’s leadership and employees to successfully fulfill their tasks in 2025 in particular and in the long term.

“What matters is not where we come to work, but what we leave behind when we depart,” CEO Nguyễn Tiến Dũng encouraged members to contribute together to the company’s growth.

With the consensus of the entire team, Viettel Customer Service is confident in moving toward its strategic goals, affirming its leading position in the customer service industry in Vietnam and, further, in the international market.

On November 8, 2024, the Party Committee of the Viettel Group held a conference to announce the decisions on appointing the leadership of Viettel Customer Service as follows:

• Mr.Nguyễn Tiến Dũng, General Director of Viettel Myanmar, was appointed as Chairman and Director of Viettel Customer Service.

• Ms.Phạm Thị Thanh Vân, Deputy Director of the Digital Transformation Center, Viettel Telecom Corporation, was appointed as Deputy Director of Viettel Customer Service.

• Ms.Hoàng Thị Tuyết Mai, Deputy Director of the Customer Service Center, Viettel Telecom Corporation, was appointed as Deputy Director of Viettel Customer Service.

• Ms.Đoàn Thanh Tám, Deputy Head of the Group’s IT Department, was appointed as Deputy Director of Viettel Customer Service.