Since early May, Viettel Customer Service (VCX) has officially joined the operation of the iHaNoi digital citizen platform, collaborating with related units in technical support, operational optimization, and improving user experience on a large-scale digital platform.
VCX’s participation in the iHaNoi project further demonstrates its capabilities in customer service operations, system technical support, and user experience management for digital technology platforms.
Viettel Customer Service (VCX) supports iHaNoi system operations
During the project implementation process, the Viettel Customer Service team directly supports issues related to accounts, login, OTP, user authorization, data synchronization, and system-generated errors.
In addition to technical support, VCX also collaborates with related units to review operational information, support business procedures, verify notification content, and collect user feedback during the use of the iHaNoi platform.
Continuous coordination among teams helps ensure more stable system operations, minimize disruptions, and improve the efficiency of handling real-world operational issues.
Enhancing user experience on large-scale digital platforms
For digital platforms with a large number of users such as iHaNoi, challenges lie not only in technological infrastructure but also in maintaining continuous operations, quickly resolving incidents, and ensuring a seamless user experience.
All support requests are continuously received and handled by the VCX team to maintain system stability while assisting users throughout the platform usage process.
In addition, practical feedback and operational issues are collected and addressed to support system optimization. This is considered a key factor in user experience operations for modern digital platforms, where service improvement comes not only from the initial design but also from real operational data and user feedback.
Viettel Customer Service expands digital service operation capabilities
Through the iHaNoi project, Viettel Customer Service continues to strengthen its capabilities in technical support, service operations, and user experience management for digital systems.
With extensive experience in deploying and operating large-scale technology platforms, VCX aims to accompany organizations in improving operational quality, optimizing user experience, and accelerating digital transformation initiatives.
