Document Processing and Digitization
Providing organizations and enterprises with systematic and secure solutions to organize, standardize, and convert paper records into electronic data.
Standardize resources
Leverage data value
The Document Processing and Digitization Service by Viettel Customer Service provides a comprehensive solution that enables large-scale organizations to standardize and transform physical archives into a structured digital data ecosystem. By leveraging advanced core technologies such as AI and OCR, we establish a seamless information exploitation platform that optimizes operational efficiency and decision-making.
The service implementation process is built upon strict compliance with professional archival standards, ensuring absolute accuracy and data security. With a strong advantage in synchronized technological infrastructure and a team of highly experienced experts, Viettel Customer Service is fully confident in delivering large-scale data processing projects.
The document processing activities are carried out strictly in accordance with archival procedures to clean and reorganize the original data repository:
Standardized procedures: Compliant with Decision No. 128/QĐ-VTLTNN, following a structured 23-step process.
Scientific classification: Determining document value, removing duplicates, and establishing accurate retention periods.
Management application: Utilizing specialized software to manage the processing workflow, ensuring progress control and accuracy of metadata records.
Physical completion: Documents are de-stapled, flattened, cleaned, and placed into standardized folders and storage boxes.
The digitization process applies modern technologies to convert documents into intelligent digital data:
Advanced scanning technology: Using specialized A3/A4 scanners, large-format scanners, and flatbed scanners for fragile documents, ensuring a minimum resolution of 300 dpi.
OCR (AI) recognition: Applying artificial intelligence to automatically recognize characters and extract information from paper documents into digital data (metadata).
Automated image processing: Technology for auto deskewing, border removal, and standardizing output PDF files for optimal archival quality.
Smart data entry: Combining automated data entry with post-processing quality control to ensure maximum accuracy of output data.
Comprehensive document processing and digitization solution
Large-scale deployment capability
A large workforce with flexible mobilization, meeting the demands of high-volume, fast-paced projects.
Handling diverse document types
Capable of processing various types of documents, including old, large-format, bound, or specially preserved materials.
Compliance with archival standards
The service complies with standards under Decision No. 128/QĐ-VTLTNN and holds archival practice certificates issued by the Department of Home Affairs.
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Pioneering digitization technology
Advanced equipment and AI-DMS platform for fast, secure document processing.
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Data security
Strict security controls ensuring data protection throughout the process.
Integration-ready output data
Open-structured data, ready for seamless integration with GIS and other systems.
Viettel Customer Service consistently delivers services in full compliance with our requirements, fulfills all agreed-upon commitments, and meets the expected scope of work.
Epass - VDTC
We highly value the current services provided by Viettel Customer Service. Moving forward, both parties will continue to work more closely together to further enhance the effectiveness of our collaboration.
Unitel - Laos
We have chosen to use Viettel Customer Service’s customer experience consulting and customer care services. We look forward to continuing our collaboration in the time ahead to implement more in-depth initiatives.
Vietnam National Children's Hospital
Viettel Customer Service consistently delivers fast response times. Going forward, both sides will continue to work closely and enhance coordination to maintain efficiency, especially during peak periods.
Tendoo
Viettel Customer Service demonstrates outstanding performance and a high level of professionalism. We have full confidence in the quality of their services and are ready to recommend Viettel Customer Service to other markets.
Halotel - Tazania
The Viettel Customer Service team exemplifies the standards of modern customer care through their professionalism and service quality. We highly value their dedication, proactive support, and unwavering focus on prioritizing customers’ interests.
Viettel Media
Explore our service easily with this list of frequently asked questions
The output data undergoes automated image processing (deskewing, border removal, PDF standardization) and is delivered in an open structured format. This ensures the data is fully ready and easily integrated with existing enterprise management systems, AI-DMS platforms, GIS systems, and shared data portals at both local and national levels.
Our equipment system fully accommodates a wide variety of special document types. For physically weak or thick-bound documents, specialized flatbed scanners are used. For oversized documents, large-format scanners are deployed. All processes ensure that original documents remain intact while scanned copies achieve high quality with a minimum resolution of 300 dpi.
Yes. The document arrangement service is conducted methodically in accordance with professional standards under Decision No. 128/QĐ-VTLTNN, following a strict 23-step process. Scientific classification helps accurately determine the value of documents and establish appropriate retention periods. In addition, the service fully complies with archival practice certificates issued by the Department of Home Affairs.
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