COMPREHENSIVE OUTSOURCING CONTACT CENTER

With over 22 years of leadership in customer service in Vietnam, Viettel Customer Service provides a fully end-to-end contact center service - from consulting and process design to Call center agent and IT platform solutions.

BUSINESS PROCESS OUTSOURCING

Viettel Customer Service provides BPO solutions that help businesses optimize costs, shorten recruitment processes, and scale their workforce flexibly based on demand. With an experienced talent pool across diverse fields, we are a trusted partner accompanying organizations on their journey toward sustainable growth.

REVENUE GROWTH SERVICE

Professional Telesales and Digisales services leveraging AI and Big Data to optimize upsell/cross-sell strategies, reach customers across multiple channels, and expand sales coverage - empowering businesses to accelerate revenue growth with solutions from Viettel Customer Service.

CUSTOMER LOYALTY SERVICE

Viettel Customer Service’s Loyalty solutions help businesses retain customers through personalized reward programs, exclusive privileges, and tailored experiences. We offer a complete service suite from program consulting and implementation to personalized gifting, VIP customer care, and premium benefits such as chauffeured services and airport lounge access.

CUSTOMER EXPERIENCE CONSULTING SERVICES

Viettel Customer Service provides comprehensive customer experience consulting, helping businesses assess their current state, gain deep insights into customer personas and journeys, build CX strategies, and design solutions that elevate the end-to-end customer experience.

WARRANTY & REPAIR SERVICES

Our warranty service provides comprehensive repair and warranty solutions for businesses. With a team of experienced technicians and standardized processes according to manufacturer standards, we guarantee a warranty rate of over 98%.