Hanoi, January 30, 2026 – Viettel Customer Service Company (Viettel Customer Service) has been named among the winners of the Stevie Awards for Sales & Customer Service, receiving recognition in three major categories. The achievement affirms the comprehensive capabilities of a Vietnamese enterprise in customer service management, operations, and customer experience enhancement in line with international standards.
Specifically, the Gold Award – Customer Service Manager of the Year was presented to Mr. Nguyen Tien Dung, Director of Viettel Customer Service, in recognition of his vision and leadership in transforming customer service from a traditional “service” model to a holistic “experience” approach on a global scale. In addition, Viettel Customer Service was honored with the Silver Award – Contact Center of the Year (Over 100 Seats) and the Bronze Award – Achievement in Customer Experience, acknowledging its end-to-end excellence from management and operations to customer experience delivery.
Being simultaneously honored across all three dimensions—management, operations, and customer experience—demonstrates that Viettel Customer Service’s customer service ecosystem has been built and operated in accordance with international standards. This achievement not only reflects the company’s ability to meet increasingly high customer expectations, but also underscores its strategic capability and corporate credibility.
Commenting on the achievement, Mr. Nguyen Tien Dung, Director of Viettel Customer Service, stated:
“Built upon more than 20 years of systematically developed customer service management and operations, combined with our technological strengths, Viettel Customer Service is entering a new phase of development. Our goal is to standardize customer service models and deliver a completely new customer experience at a larger scale, enhancing competitiveness while gradually expanding our presence in regional and international markets.”
Currently, Viettel Customer Service operates the largest customer care system in Vietnam, serving hundreds of millions of customers domestically and across 10 international markets. The company adopts an integrated approach that closely combines people, processes, and technology to ensure consistent experiences across all customer touchpoints, including peak periods.
To further strengthen operational capabilities, Viettel Customer Service effectively applies omnichannel platforms, artificial intelligence, and big data to support customer care teams in delivering faster, more accurate, and more personalized responses. Technology is leveraged as a tool to enhance service capacity, while the human factor remains at the core of the customer experience.
The Stevie Awards for Sales & Customer Service is one of the world’s most prestigious international awards in the fields of customer service and sales, attracting more than 2,100 global nominations and evaluated by an independent panel of international experts. Previously, Viettel Customer Service was also the first enterprise in Vietnam to be honored at the International Customer Experience Awards (ICXA). These accolades reflect international recognition of the company’s customer service excellence in terms of scale, efficiency, and customer-centric philosophy.
Building on 20 years of multi-service customer care experience from the Viettel Customer Service Center, Viettel Customer Service Company was officially launched in 2025 with a strategic orientation to become a technology-driven customer service company. The company provides end-to-end services—from consulting and design to service operations and solutions—aimed at enhancing customer experience and creating sustainable connections between brands and customers.
With a modern operating model and strong in-house technological capabilities, Viettel Customer Service continues to reinforce the position of Vietnamese enterprises in the field of customer experience, striving toward sustainable development and expansion into regional and international markets.
