BPO
BPO (Business Process Outsourcing) provides human resource outsourcing solutions, supporting businesses to perform professional operations effectively and cost-effectively.
Smarter operations for
seamless customer experiences
BPO (Business Process Outsourcing) services provide solutions for outsourcing personnel, helping businesses perform specialized tasks efficiently and cost-effectively.
Our services help companies shorten the recruitment process for support staff, optimize time, and flexibly allocate teams according to different periods or needs. With an experienced workforce across various fields and industries, Viettel Customer Service is a trusted BPO partner, accompanying organizations and businesses on their journey toward sustainable growth.
Optimize HR Costs
Reduce recruitment, training, and management expenses with a professional outsourced workforce — while maintaining consistent service quality.
High-quality, Ready-to-Deploy Talent
BPO personnel are carefully selected and trained to VCX standards, enabling them to start work immediately and meet required competencies.
Rapid Workforce Scaling
Quickly add manpower to meet urgent or fluctuating needs, ensuring business operations remain stable without resource shortages.
Flexible Upscaling/Downscaling
Adjust workforce size by season, workload, or project demands to avoid inefficiencies and maximize operational performance.
Transparent Performance with Clear KPIs
Work efficiency is measured through well-defined KPIs and periodic reporting, helping businesses easily monitor quality and optimize productivity.
Compliance & Data Security
Operations follow strict legal and data-security standards, ensuring full protection of business information and brand reputation.
USE CASE
Logistics & Delivery
Logistics & Delivery
Automating Shipment Tracking & Notifications
Logistics companies handle hundreds of thousands of daily requests related to order tracking, delivery rescheduling, and failed deliveries.
CXBOT Solution:
AI Chatbot (24/7): Assists with order tracking, shipping fees, and current package location.
AI Callbot: Responds to customers during calls, confirming deliveries, notifying failed deliveries, rescheduling, and providing tracking numbers.
Automation: 80% of failed, in-transit, or pending delivery notifications are automated.
Seamless Escalation: Transfers to human agents for complaints or special support needs.
Results: 80% of basic requests handled automatically, SLA response time <30 seconds achieved >95%, Customer satisfaction increased by 20%
What our clients say
The Viettel Customer Service team exemplifies the standards of modern customer care through their professionalism and service quality. We highly value their dedication, proactive support, and unwavering focus on prioritizing customers’ interests.
Viettel Media
Viettel Customer Service demonstrates outstanding performance and a high level of professionalism. We have full confidence in the quality of their services and are ready to recommend Viettel Customer Service to other markets.
Halotel - Tazania
Viettel Customer Service consistently delivers fast response times. Going forward, both sides will continue to work closely and enhance coordination to maintain efficiency, especially during peak periods.
Tendoo
We have chosen to use Viettel Customer Service’s customer experience consulting and customer care services. We look forward to continuing our collaboration in the time ahead to implement more in-depth initiatives.
Vietnam National Children's Hospital
We highly value the current services provided by Viettel Customer Service. Moving forward, both parties will continue to work more closely together to further enhance the effectiveness of our collaboration.
Unitel - Laos
Viettel Customer Service consistently delivers services in full compliance with our requirements, fulfills all agreed-upon commitments, and meets the expected scope of work.
Epass - VDTC
Explore our service easily with this list of frequently asked questions
Yes. BPO services help businesses significantly reduce expenses by eliminating the need to recruit, train, and maintain long-term in-house staff.
Additionally, businesses can leverage the specialized expertise and operational experience of professional BPO teams, which improves productivity, optimizes budgets, and minimizes operational risks.
The implementation timeline depends on the scale, complexity, and operational requirements of each business.
The process typically includes recruiting qualified personnel, conducting tailored training, setting up the operational system, and performing pilot runs to ensure service quality.
We continuously optimize the entire onboarding workflow to ensure that the service is launched smoothly, efficiently, and in alignment with the client’s requirements, while minimizing any potential disruption to business operations.
Yes. We offer flexible outsourcing models tailored to business needs.
Companies can choose to outsource per project, per hour, or per month, enabling them to optimize resources during peak periods or when temporary expansion is needed—without committing to long-term staffing costs.
Accompanying you to improve customer experience
Beyond being a pioneer in customer experience, we connect with our customers through innovative technology and heartfelt understanding
![[Vietnamplus] Customer experience is becoming a key competitive advantage for Vietnamese businesses.](/cms/api/v1/public/files/view/viettel04122-17648441689041856561249-EY9iuZlr.jpg)
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