Document processing and digitization
Providing organizations and enterprises with systematic and secure solutions to organize, standardize, and convert paper records into electronic data.
Document standardization
Data digitization
Operations optimization
Viettel Customer Service’s Document Processing and Digitization Services enable organizations to organize, standardize, and convert paper documents into structured digital data, supporting efficient storage and utilization.
The solution is implemented in compliance with archival practices and industry standards in terms of processes and personnel, while integrating AI, OCR, and digital document management platforms to ensure data accuracy, security, and seamless integration with digital systems.
Viettel Customer Service possesses large-scale deployment capabilities, a highly skilled workforce, strong reputation, and synchronized technology infrastructure, meeting the demands of nationwide digitization projects.
The digitization process applies modern technologies to convert documents into intelligent digital data:
Advanced scanning technology: Using specialized A3/A4 scanners, large-format scanners, and flatbed scanners for fragile documents, ensuring a minimum resolution of 300 dpi.
OCR (AI) recognition: Applying artificial intelligence to automatically recognize characters and extract information from paper documents into digital data (metadata).
Automated image processing: Technology for auto deskewing, border removal, and standardizing output PDF files for optimal archival quality.
Smart data entry: Combining automated data entry with post-processing quality control to ensure maximum accuracy of output data.
The document processing activities are carried out strictly in accordance with archival procedures to clean and reorganize the original data repository:
Standardized procedures: Compliant with Decision No. 128/QĐ-VTLTNN, following a structured 23-step process.
Scientific classification: Determining document value, removing duplicates, and establishing accurate retention periods.
Management application: Utilizing specialized software to manage the processing workflow, ensuring progress control and accuracy of metadata records.
Physical completion: Documents are de-stapled, flattened, cleaned, and placed into standardized folders and storage boxes.
Comprehensive document processing and digitization solution
Large-scale deployment capability
A large workforce with flexible mobilization, meeting the demands of high-volume, fast-paced projects.
Handling diverse document types
Capable of processing various types of documents, including old, large-format, bound, or specially preserved materials.
Compliance with archival standards
The service complies with standards under Decision No. 128/QĐ-VTLTNN and holds archival practice certificates issued by the Department of Home Affairs.
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Pioneering digitization technology
Advanced equipment and AI-DMS platform for fast, secure document processing.
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Data security
Strict security controls ensuring data protection throughout the process.
Integration-ready output data
Open-structured data, ready for seamless integration with GIS and other systems.
Viettel Customer Service consistently delivers services in full compliance with our requirements, fulfills all agreed-upon commitments, and meets the expected scope of work.
Epass - VDTC
We highly value the current services provided by Viettel Customer Service. Moving forward, both parties will continue to work more closely together to further enhance the effectiveness of our collaboration.
Unitel - Laos
We have chosen to use Viettel Customer Service’s customer experience consulting and customer care services. We look forward to continuing our collaboration in the time ahead to implement more in-depth initiatives.
Vietnam National Children's Hospital
Viettel Customer Service consistently delivers fast response times. Going forward, both sides will continue to work closely and enhance coordination to maintain efficiency, especially during peak periods.
Tendoo
Viettel Customer Service demonstrates outstanding performance and a high level of professionalism. We have full confidence in the quality of their services and are ready to recommend Viettel Customer Service to other markets.
Halotel - Tazania
The Viettel Customer Service team exemplifies the standards of modern customer care through their professionalism and service quality. We highly value their dedication, proactive support, and unwavering focus on prioritizing customers’ interests.
Viettel Media
Explore our service easily with this list of frequently asked questions
Our process strictly follows security protocols: isolated working areas with surveillance cameras, equipment labeled with information security tags, and personnel required to sign confidentiality agreements throughout the project.
Yes. We utilize specialized flatbed scanners for fragile or bound documents, along with large-format scanners to ensure all types of documents are digitized completely and clearly.
OCR (Optical Character Recognition) technology enables the extraction of content from scanned images to create data fields such as document number, issuance date, author, and summary. This allows users to accurately search for documents using just a few keywords instead of manually reviewing each page.
Accompanying you to improve customer experience
Beyond being a pioneer in customer experience, we connect with our customers through innovative technology and heartfelt understanding
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