Marking the first anniversary, Viettel Customer Service reached a key milestone by earning ISO 9001:2015 certification for the Quality Management System, presented by British Standards Institution (BSI) Vietnam.
During the first year of operations, Viettel Customer Service focused on standardizing and strengthening the management framework, building a solid foundation aligned with international standards. The certification reflects this effort — from establishing a quality management system and tightening operational control to ensuring consistency across all services.
Core functions, including Contact Center Outsourcing, Customer Experience (CX), Loyalty, warranty services, and customer care, have been systematically standardized, improving efficiency and maintaining stable service quality.
The certification demonstrates a strong commitment to quality for customers and partners, while marking a step forward in the company’s development — evolving from an operational unit into a service provider operating at international standards.
Moving forward, Viettel Customer Service will continue to enhance management capabilities, improve customer experience, and expand services in line with global standards.
About ISO 9001:2015
ISO 9001:2015 is an international standard for Quality Management Systems (QMS). It sets out the criteria for organizations to establish and control processes to ensure that products and services are consistently delivered and meet customer requirements. It is one of the most widely recognized standards worldwide.
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