Loyalty
Viettel Customer Service provides loyalty program design services, including personalized rewards, offers, and VIP customer care initiatives, to increase engagement frequency and enhance customer lifetime value.
Empowering your customer care with our leadership
Loyalty services enable businesses to design and operate customer loyalty programs in a professional, flexible, and cost-efficient manner.
With a diverse loyalty ecosystem—including point accumulation, point redemption, gifting, and personalized offers—we help businesses increase customer retention, expand lifetime value, and grow their customer base through partner-linked benefits.
Data-driven consulting to build effective loyalty models, including tier structures, reward mechanisms, and personalized engagement strategies that maximize customer lifetime value.
Analyze customer groups, behaviors and lifetime value (CLV) to build a suitable Loyalty model.
Design point accumulation and redemption mechanism, membership card and customer classification (Silver/Gold/Platinum/VIP).
Preserves net proBuild personalized incentives and promotions based on actual behavior, timing, and needs.fit margins
Create a Loyalty Hub connecting businesses with an ecosystem of >10,000 partners to expand benefits for customers.
End-to-end operation of loyalty platforms - from point management to omni-channel campaigns—ensuring consistent workflows, seamless customer experiences, and scalable program performance.
Manage point-earning, reward redemption, and customer tiering system
Manage campaigns and deliver promotions via SMS, Email, Zalo, and App.
Provide real-time reporting dashboards: participation rate, points accumulated, reward redemption rate, and cost–revenue metrics.
Provide regularly improvement consultations to optimize program effectiveness.
A comprehensive reward ecosystem featuring physical gifts, e-vouchers, and tailored offers designed around customer behavior to increase satisfaction and long-term loyalty.
Offer personalized gifts and e-vouchers for customers and events, with full-service support from consultation to delivery.
A diverse gift inventory: physical gifts (products, gift sets) and e-vouchers (shopping, entertainment, dining, travel).
Directly connect with the customer service alliance ecosystem to expand offers for customers.
Integrate fast, secure, and easy point-redemption processes in multiple formats.
Specialized service models that deliver exclusive privileges, dedicated care, and differentiated experiences for high-value customer segments.
Offer VIP customers premium perks and other priority services.
Create tailored care programs for key customer segments.
A professional team ensures a distinctive experience for VIP.
A powerful partner ecosystem
Access over 10,000 partners to diversify promotional programs without significant upfront investment.
Modern technology platforms
Offer strategic consulting and Loyalty Hub integration for fast deployment and efficient operation.
Boost customer retention rate
Drive customer engagement with consistent experiences and tailored offers to boost repeat visits.
Increase Customer Lifetime Value
Drive higher spending and long-term product/service usage.
Optimize marketing performance and boost revenue
Personalized offers boost marketing campaign effectiveness.
Expand the new customer base
Attract additional customers from partner businesses within the alliance ecosystem.
What our clients say
Viettel Customer Service consistently delivers services in full compliance with our requirements, fulfills all agreed-upon commitments, and meets the expected scope of work.
Epass - VDTC
We highly value the current services provided by Viettel Customer Service. Moving forward, both parties will continue to work more closely together to further enhance the effectiveness of our collaboration.
Unitel - Laos
We have chosen to use Viettel Customer Service’s customer experience consulting and customer care services. We look forward to continuing our collaboration in the time ahead to implement more in-depth initiatives.
Vietnam National Children's Hospital
Viettel Customer Service consistently delivers fast response times. Going forward, both sides will continue to work closely and enhance coordination to maintain efficiency, especially during peak periods.
Tendoo
The Viettel Customer Service team exemplifies the standards of modern customer care through their professionalism and service quality. We highly value their dedication, proactive support, and unwavering focus on prioritizing customers’ interests.
Viettel Media
Viettel Customer Service demonstrates outstanding performance and a high level of professionalism. We have full confidence in the quality of their services and are ready to recommend Viettel Customer Service to other markets.
Halotel - Tazania
Explore our service easily with this list of frequently asked questions
Absolutely.
The Loyalty service, structured as a customer care alliance, is especially effective for SMEs. This approach allows companies to offer customers a wide range of attractive benefits sourced from multiple partners- without having to invest heavily in building all the rewards and resources themselves.
As a result, businesses can significantly enhance the appeal of their loyalty programs while keeping operational costs optimized.
By leveraging shared resources and diverse partner benefits, companies can boost customer satisfaction, increase engagement, and strengthen long-term customer loyalty in a cost-effective and scalable way.
Viettel Customer Service’s partner ecosystem covers a wide range of key industries, including telecommunications, finance and banking, e-commerce, retail, logistics, education, healthcare, and public services.
Collaborating with such diverse sectors enables Viettel to deeply understand the unique operational characteristics of each industry, allowing us to design and deliver highly tailored, effective, and end-to-end customer experience solutions.
This extensive ecosystem strengthens our ability to serve different business models with flexibility, ensuring consistent service quality and superior customer experience across all touchpoints.
Viettel Customer Service manages gift items through an automated tracking and distribution system that includes gift categorization, inventory control, delivery status monitoring, and detailed transaction records.
This system ensures that Loyalty/CRM programs are operated with full transparency, accuracy, and efficiency, helping businesses minimize losses, optimize operational costs, and enhance customer satisfaction throughout the reward-redemption process.
Accompanying you to improve customer experience
Beyond being a pioneer in customer experience, we connect with our customers through innovative technology and heartfelt understanding
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