![[Vietnamplus] Customer experience is becoming a key competitive advantage for Vietnamese businesses.](/cms/api/v1/public/files/view/viettel04122-17648441689041856561249-EY9iuZlr.jpg)
-0MaD5tZZ.png)
Warranty & Repair Services
Comprehensive repair repair and warranty solutions, managed by highly skilled technicians following standardized manufacturer procedures to ensure quality, timeliness, and complete customer satisfaction.
Leading the care
for your customers
Experience hassle-free, end-to-end warranty and repair services with over 98% on-time completion.
The service is delivered by highly skilled technicians following standardized manufacturer procedures, guaranteeing quality, timeliness, and complete customer satisfaction. Additionally, products are supported with doorstep pickup and delivery, helping businesses and customers save time while ensuring reliable service and quality.
The electronic device warranty service enables businesses to deliver a professional after-sales experience, reduce operational workload, and maintain customer satisfaction throughout the product lifecycle.
Provides warranty packages for electronic devices such as cameras, smartwatches, computers, and smart home appliances.
Handles issues promptly and in full compliance with the manufacturer’s technical standards.
Enhances after-sales service quality and strengthens brand credibility.
The technical repair and troubleshooting service ensures that all issues are resolved in compliance with industry and manufacturer standards, helping businesses maintain product quality and stable operations.
Diagnoses issues and replaces components according to the manufacturer’s specifications.
Ensures device safety, minimizes risks, and avoids unnecessary repair costs.
Strengthens customer trust and enhances the overall post-sales experience.
The on-site repair service enables businesses and customers to resolve issues promptly, minimizing downtime and disruption during product usage.
Technicians arrive on location as scheduled to diagnose and fix issues.
Shortens waiting time and reduces impact on business operations and customer activities.
Enhances customer satisfaction through flexible and highly convenient service delivery.
The warranty data management service enables businesses to track, analyze, and optimize the entire repair process, improving product quality and operational efficiency.
Stores and analyzes repair data to identify recurring issues and failure patterns.
Supports product improvement through insights derived from real-world usage and repair history.
Optimizes costs, enhances performance, and reduces risks throughout the warranty lifecycle.
Presence in 34 Provinces Nationwide
Extensive network covering all 34 provinces, ensuring prompt and reliable support.
Highly Skilled Technicians
Expert technicians, well-trained and experienced in a wide range of devices.
Professional On-Site Service
Provides support at your location, saving customers time and effort.
Official electronic components
Official electronic components and top performance.
What our clients say
We highly value the current services provided by Viettel Customer Service. Moving forward, both parties will continue to work more closely together to further enhance the effectiveness of our collaboration.
Unitel - Laos
Viettel Customer Service consistently delivers services in full compliance with our requirements, fulfills all agreed-upon commitments, and meets the expected scope of work.
Epass - VDTC
We have chosen to use Viettel Customer Service’s customer experience consulting and customer care services. We look forward to continuing our collaboration in the time ahead to implement more in-depth initiatives.
Vietnam National Children's Hospital
Viettel Customer Service consistently delivers fast response times. Going forward, both sides will continue to work closely and enhance coordination to maintain efficiency, especially during peak periods.
Tendoo
Viettel Customer Service demonstrates outstanding performance and a high level of professionalism. We have full confidence in the quality of their services and are ready to recommend Viettel Customer Service to other markets.
Halotel - Tazania
The Viettel Customer Service team exemplifies the standards of modern customer care through their professionalism and service quality. We highly value their dedication, proactive support, and unwavering focus on prioritizing customers’ interests.
Viettel Media
Explore our service easily with this list of frequently asked questions
Yes. We provide on-site repair services upon request for both businesses and individual customers.
Our technicians can be dispatched directly to the customer’s location, helping minimize downtime and ensuring a fast, convenient repair process—especially useful for urgent cases or devices that are difficult to transport.
Yes. Customers can receive repair progress updates through our management system, via messages, or by contacting our support team directly.
We provide warranty and repair services for a wide range of devices, including:
Cameras: security cameras, IP cameras, dashcams, and more
Smartwatches and other wearable devices
Computers: laptops, desktops, and related accessories
Smart home appliances: smart LED lights, robot vacuums, smart audio/speaker systems…
Other electronic devices within our approved technical support scope
All repairs are performed by trained professionals following strict quality standards to ensure reliability and compliance with manufacturer guidelines.
Accompanying you to improve customer experience
Beyond being a pioneer in customer experience, we connect with our customers through innovative technology and heartfelt understanding