KnowX Hub
A centralized solution for managing, storing, and sharing information, designed to help call center agents and customer support staff work more quickly and efficiently.
In an ever-changing business environment, knowledge is one of a company’s most valuable assets. KnowX Hub was created as a centralized knowledge-management solution, transforming scattered information into an organized source of intelligence.
Functioning as the enterprise’s “central brain,” the system stores all information on products, policies, processes, and handling scenarios—ensuring every response delivered to customers is consistent and accurate.
KNOWLEDGE MANAGEMENT SYSTEM
Accurate Knowledge. Consistent Experiences.
Smart Search & Retrieval
AI-powered search enables fast, context-aware access to internal knowledge, ensuring accurate and consistent information.
Centralized Knowledge Management
A single platform to manage, update, and govern knowledge with role-based access and standardized content control.
Learning Management
Built-in training and assessment tools support continuous skill development and performance tracking for teams.
AI-Driven Knowledge Assistant
Intelligent assistance delivers instant answers, contextual recommendations, and continuously improves over time.
Enhance Service Quality
Employees can instantly access a unified and centralized knowledge source, ensuring accurate information and improving both the speed and quality of customer support.
Automate Customer Service with Callbot/ Chatbot
Multichannel integration enables systems such as Chatbots and Callbots to automatically query and leverage the knowledge base to respond to customers, reducing the workload for staff.
Optimize Training Efficiency
By applying Gamification and modern training methods, employees can quickly grasp essential knowledge, processes, and information- significantly reducing training time and costs.
Seamless Integration with Customer Service Platforms
Capable of connecting with various other customer service systems, creating a unified and efficient operational ecosystem.
Real-Time Agent Assistance
Provides fast information lookup tools, acting as a virtual assistant that helps agents resolve customer inquiries instantly during calls.
Optimize Training Processes
Easily track learning progress, exam results, and analyze the overall effectiveness of training programs.
Develop Employee Capabilities
Provides a wide range of courses and classes, enabling staff to update their knowledge and skills anytime, anywhere, according to their personal schedule.
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Build a Learning Culture
Foster a culture that encourages continuous learning and ongoing knowledge improvement.
What our clients say
Viettel Customer Service consistently delivers services in full compliance with our requirements, fulfills all agreed-upon commitments, and meets the expected scope of work.
Epass - VDTC
We highly value the current services provided by Viettel Customer Service. Moving forward, both parties will continue to work more closely together to further enhance the effectiveness of our collaboration.
Unitel - Laos
We have chosen to use Viettel Customer Service’s customer experience consulting and customer care services. We look forward to continuing our collaboration in the time ahead to implement more in-depth initiatives.
Vietnam National Children's Hospital
Viettel Customer Service consistently delivers fast response times. Going forward, both sides will continue to work closely and enhance coordination to maintain efficiency, especially during peak periods.
Tendoo
The Viettel Customer Service team exemplifies the standards of modern customer care through their professionalism and service quality. We highly value their dedication, proactive support, and unwavering focus on prioritizing customers’ interests.
Viettel Media
Viettel Customer Service demonstrates outstanding performance and a high level of professionalism. We have full confidence in the quality of their services and are ready to recommend Viettel Customer Service to other markets.
Halotel - Tazania
Explore our solution easily with this list of frequently asked questions
The system is designed to store diverse types of knowledge, including text (policies, processes, scripts), images, video tutorials, and other relevant documents necessary for customer support.
"Gamification" works by applying game elements such as scores, badges, leaderboards, and challenges to the agent's training and work process to enhance engagement, foster healthy competition, and improve performance.
Yes. The system is typically designed to integrate via API with the Customer Relationship Management (CRM) platforms and other popular Customer Service tools that the business is currently using.
Accompanying you to improve customer experience
Beyond being a pioneer in customer experience, we connect with our customers through innovative technology and heartfelt understanding
![[Vietnamplus] Customer experience is becoming a key competitive advantage for Vietnamese businesses.](/cms/api/v1/public/files/view/viettel04122-17648441689041856561249-EY9iuZlr.jpg)
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