Continuing to expand its multilingual communication capabilities, CXBOT – the Virtual Agent solution from Viettel Customer Service has officially added Lao and Khmer, giving businesses more options for consulting, customer interaction, and customer care in the Lao and Cambodian markets.
Notably, CXBOT has already been deployed for businesses in these two markets, meeting the growing demand for customer interactions in local languages. By supporting Lao and Khmer, CXBOT enables businesses to deliver more natural and convenient customer experiences while maintaining consistency across voice and messaging channels.
CXBOT – A Multilingual Virtual Agent for Businesses
As a comprehensive AI Callbot and Chatbot solution, CXBOT helps businesses automate a wide range of customer service activities, making it particularly suitable for companies expanding their operations in Laos and Cambodia.
Natural Communication in Local Languages
CXBOT can provide consultation, customer support, and information assistance in Lao and Khmer with natural, locally appropriate speech, enabling seamless interactions across both voice and messaging channels.
Optimized Operating Costs
CXBOT can automate up to 80% of repetitive tasks, including order confirmation, appointment reminders, information lookup, and CSAT surveys. This helps businesses reduce the need to build and maintain large customer service teams in local markets.
24/7 Customer Service
CXBOT operates around the clock, allowing businesses to receive and process customer requests at any time. This helps address challenges related to peak-hour demand, different working shifts, and time zone differences.
Seamless Human Agent Handover
For complex cases that require human assistance, CXBOT can automatically route conversations to the appropriate customer service agent while transferring the conversation history and context. This ensures a seamless and continuous customer experience.
Expanding into New Markets with Multilingual AI
The addition of Lao and Khmer further strengthens CXBOT's multilingual customer service capabilities, supporting businesses that are currently operating or planning to expand into Laos and Cambodia.
Beyond local-language communication, CXBOT helps businesses increase automation, optimize operational resources, and deliver a consistent customer experience across multiple channels.
CXBOT – A multilingual virtual agent empowering businesses to expand into new markets and elevate customer experience!
Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX).
Contact Viettel Customer Service today for solutions tailored to your business!
Contact Information:
Hotline: 1800 9397 / Email: dvkh@viettel.com.vn
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Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.
