2 Viettel Customer Service Solutions Honored at Vietnam Digital Awards 2026

OmniX and KnowXHub, two digital solutions developed by Viettel Customer Service, have been honored at the Vietnam Digital Awards 2026 (VDA 2026) in the category of “Outstanding Digital Technology Products, Services, and Solutions.” This achievement reaffirms Viettel Customer Service’s technological capabilities and commitment to innovation, as well as its strategic focus on developing practical digital solutions that meet businesses’ digital transformation needs.

OmniX – Unified Omnichannel Contact Center Platform

OmniX is a unified omnichannel contact center platform that connects and manages customer interactions across multiple channels within a single system. The solution enables businesses to manage the entire customer journey, improve customer service efficiency, and optimize operations, delivering a seamless and consistent service experience across touchpoints.

By consolidating customer interactions across channels, OmniX helps businesses enhance service quality, strengthen operational management, and build lasting customer relationships.

KnowXHub – Knowledge Management System

KnowXHub is a knowledge management solution that enables businesses to centralize, organize, access, and share knowledge through a unified platform. By improving access to information, the solution helps employees quickly find and utilize relevant knowledge in their daily work while enhancing collaboration across departments.

Systematic knowledge management helps standardize operational processes, minimize information loss, and maximize the value of internal knowledge resources. This provides a solid foundation for improving productivity and strengthening business competitiveness.

Reinforcing Innovation Capabilities on the Digital Transformation Journey

Entering its ninth edition, the Vietnam Digital Awards (VDA 2026) continues to recognize outstanding organizations, businesses, individuals, and digital technology products, services, and solutions that make meaningful contributions to Vietnam’s digital transformation. In 2026, the awards received 467 entries across five categories, reflecting the growing commitment to innovation and digital transformation across various sectors.

In addition to their recognition at VDA 2026, OmniX and KnowXHub also achieved recognition at the Globee Awards in 2026, further highlighting their application potential and practical value in both domestic and international markets.

Recognition at prestigious technology awards serves as a driving force for Viettel Customer Service to continuously improve its products, enhance service quality, and develop digital solutions that better address the practical needs of businesses.

With a customer-centric approach and a commitment to leveraging technology to elevate customer experiences and optimize operational efficiency, Viettel Customer Service continues to innovate and deliver practical digital solutions, supporting Vietnamese businesses throughout their digital transformation journeys toward greater efficiency and sustainable growth.

Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX). 

Contact Viettel Customer Service today for solutions tailored to your business!

Contact Information:

• Hotline: 1800 9397 / Email: dvkh@viettel.com.vn

• Website Viettel Customer Service / Facebook Viettel Customer Service / Zalo Viettel Customer Service 

• Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.