AI is transforming the entire customer service landscape!
95% of customer interactions will be handled by AI by 2025.
The global AI in Customer Service market is expected to reach USD 47.82 billion by 2030 (GlobeNewswire).
80% of businesses are adopting AI to enhance efficiency and customer experience (SAP).
In Vietnam:
45% of retail businesses have already implemented AI (VECOM).
The AI market is expected to reach nearly USD 1 billion by 2025 (Statista).
By 2030, AI is forecasted to become the “right hand” of the customer service industry, empowering and elevating human-driven services.
Let Viettel Customer Service’s CXBot help you unlock the combined power of technology and people — and get ahead of the future with More CX than ever!
Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX). Driven by the mission of "Elevating customer experience with innovative technologies," Viettel Customer Service continuously innovates to deliver optimized solutions that help businesses enhance operational efficiency and drive customer satisfaction
Contact Viettel Customer Service today for Services and Solutions tailored to your business!
Contact Information:
Hotline: 1800 9397 | Email: dvkh@viettel.com.vn
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Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.
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