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[CX Trend 2025] AI – “A great assistant” in customer service

Dec 08, 2025
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AI is transforming the entire customer service landscape!

  • 95% of customer interactions will be handled by AI by 2025.

  • The global AI in Customer Service market is expected to reach USD 47.82 billion by 2030 (GlobeNewswire).

  • 80% of businesses are adopting AI to enhance efficiency and customer experience (SAP).

In Vietnam:

  • 45% of retail businesses have already implemented AI (VECOM).

  • The AI market is expected to reach nearly USD 1 billion by 2025 (Statista).

By 2030, AI is forecasted to become the “right hand” of the customer service industry, empowering and elevating human-driven services.

 Let Viettel Customer Service’s CXBot help you unlock the combined power of technology and people — and get ahead of the future with More CX than ever!

#AI
#CX
#viettelcustomerservice
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VIETTEL CUSTOMER SERVICE ONE MEMBER LIMITED LIABILITY COMPANY


Governing Body: brand of the Military Industry and Telecoms Group.
Business Registration Number: 0110917293, first issued by the Hanoi Department of Planning and Investment on December 18, 2024.
Responsible for content: Mr. Nguyễn Tiến Dũng.

Registration address: No. 1 Giang Văn Minh Street, Kim Mã Ward, Ba Đình District, Hanoi, Vietnam

Phone: 024.62656158

 

Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Ha Noi.

Hotline: 0981 198 198 | Email: dvkh@viettel.com.vn

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Viettel CX

VIETTEL CUSTOMER SERVICE ONE MEMBER LIMITED LIABILITY COMPANY


Governing Body: brand of the Military Industry and Telecoms Group.
Business Registration Number: 0110917293, first issued by the Hanoi Department of Planning and Investment on December 18, 2024.
Responsible for content: Mr. Nguyễn Tiến Dũng.

Registration address: No. 1 Giang Văn Minh Street, Kim Mã Ward, Ba Đình District, Hanoi, Vietnam

Phone: 024.62656158

 

Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Ha Noi.

Hotline: 0981 198 198 | Email: dvkh@viettel.com.vn

Social link 0Social link 1Social link 2Social link 3Social link 4
  • Contact Center Outsourcing
  • BPO - Business Process Outsourcing
  • Upsale
  • Warranty & Repair Services
  • Customer Experience (CX)
  • Loyalty
  • OmniX
  • CXBot
  • vCOC
  • WorkforceX
  • InsightCI
  • KnowX Hub
CX INSIGHTAbout Viettel Customer ServiceContact
Privacy Policy
Terms of Use
Official Viettel Site
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