[CX Trend 2025] AI – “A great assistant” in customer service

AI is transforming the entire customer service landscape!

• 95% of customer interactions will be handled by AI by 2025.

• The global AI in Customer Service market is expected to reach USD 47.82 billion by 2030 (GlobeNewswire).

• 80% of businesses are adopting AI to enhance efficiency and customer experience (SAP).

In Vietnam:

• 45% of retail businesses have already implemented AI (VECOM).

• The AI market is expected to reach nearly USD 1 billion by 2025 (Statista).

By 2030, AI is forecasted to become the “right hand” of the customer service industry, empowering and elevating human-driven services.

 Let Viettel Customer Service’s CXBot help you unlock the combined power of technology and people — and get ahead of the future with More CX than ever!

Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX). Driven by the mission of "Elevating customer experience with innovative technologies," Viettel Customer Service continuously innovates to deliver optimized solutions that help businesses enhance operational efficiency and drive customer satisfaction

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