Many businesses setting up a contact center for the first time often face the same essential questions: Where do we start? What does the setup process look like? What must be prepared in terms of technology, staffing, and operations?
With more than 20 years of experience in delivering and operating Contact Center solutions, understands these challenges—and provides an end-to-end Customer Service Contact Center package that supports businesses from A to Z.
1. Tailor-made consulting for each business model
There is no “one-size-fits-all” approach to building an effective contact center.
Viettel Customer Service conducts a full operational assessment—industry specifics, call volume patterns, and customer experience expectations—to design a customized, optimized contact center architecture for businesses of all sizes.
2. Setting up the complete contact center infrastructure
Including hotline numbers, intelligent IVR, smart call routing, call recording, and real-time reporting dashboards.
3. Training & operational handover
We train your team to use the system effectively and provide ongoing technical support whenever issues arise.
4. Continuous operation & optimization
Viettel proactively accompanies your business throughout the journey—monitoring performance, updating technology, and recommending improvements to ensure the system remains efficient and scalable at every stage of growth.
A contact center is not just a channel to receive calls. When designed and operated correctly, it becomes the core of customer experience, where satisfaction and loyalty are built.
Viettel Customer Service is your strategic partner—helping you not only operate smoothly but also scale flexibly as your business grows.
Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX). Driven by the mission of "Elevating customer experience with innovative technologies," Viettel Customer Service continuously innovates to deliver optimized solutions that help businesses enhance operational efficiency and drive customer satisfaction
Contact Viettel Customer Service today for Customer experience consulting tailored to your business!
Contact Information:
Hotline: 1800 9397 | Email: dvkh@viettel.com.vn
Website Viettel Customer Service | Facebook Viettel Customer Service | Zalo Viettel Customer Service
Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.
