Receive and handle customer complaints, support requests, and service issues via the call center.
Check and identify service issues and provide customers with appropriate guidance and solutions within assigned responsibilities.
Coordinate with relevant departments/units to resolve customer issues and incidents in a timely manner.
Monitor and follow up on the progress of issue/complaint resolution until completion.
Proactively identify and escalate cases that may result in delays or fail to meet service quality requirements.
Record and consolidate recurring issues, product/service problems, and customer feedback; coordinate with relevant departments to implement corrective actions.
Ensure customer requests and service issues are handled in accordance with procedures, within required timelines, and to the expected service quality standards.
Perform other duties as assigned by the Manager.

Bachelor’s degree or above, preferably in Business Administration, Economics, Information Technology, Telecommunications, or related fields.
Experience in customer service, technical support, issue resolution, or service operations is an advantage.
Strong communication, listening, problem-solving, and customer handling skills.
Ability to analyze issues, identify root causes, and coordinate with relevant departments to resolve problems.
Detail-oriented, patient, proactive, responsible, and able to work under pressure.
Good command of Microsoft Office; experience with CRM, ticketing systems, or customer management tools is an advantage.

Competitive salary based on qualifications and experience.
Full benefits including Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Company regulations.
Professional training in customer service, issue resolution, and service operations.
Opportunities to participate in training programs, corporate culture activities, and employee engagement programs.