Product Staff

JOB DESCRIPTION

1. Product Development Execution

• Implement product development activities.

• Execute product development plans based on management direction.

• Conduct research and collect customer/market insights to improve products.

• Gather feedback, identify customer needs, and detect product shortcomings during usage.

• Support the development and testing of new product features.

2. Product Performance Measurement

• Measure business, quality, and customer experience metrics related to the product (CSAT, NPS, CES, revenue, error rate).

• Review and evaluate measurement results; classify feedback data.

• Support the development of tools/systems to digitize data collection and create visual reports.

3. Product Project/Program Implementation

• Coordinate with specialists and other departments to execute product plans in line with SLA and business objectives.

• Track progress, collect feedback, and report issues arising during product/service implementation.

• Assist in preparing documentation, processes, and progress/result reports.

REQUIREMENTS

• Education: Bachelor’s degree in IT, Telecommunications, Business Administration, Marketing, Economics, or related fields.

• Experience in IT, product development, marketing, or related fields.

• English proficiency equivalent to TOEIC 550 or above.

• Product research and persuasion skills.

• Ability to work independently and in teams.

• Analytical and problem-solving skills.

• Reporting, planning, and time management skills.