30 April–1 May: Viettel Customer Service Keeps Every Support Line Open

Continuous Operations Throughout the Holiday

During the 30 April–1 May holiday, Viettel Customer Service's contact center operated continuously, keeping every support line active to ensure uninterrupted service across the entire network.

24/7 Teams Ready to Support Customers

Throughout the holiday, customer service teams remained on duty around the clock, handling calls and responding to customer inquiries without interruption. Support for the subscriber information verification campaign also continued as scheduled, ensuring seamless assistance.

Millions of Customers Supported in Just Over Two Weeks

Within just over two weeks of the campaign launch, millions of customers received timely support. This achievement reflects the team's ability to manage high volumes of calls and service requests continuously—even during peak periods and public holidays.

Reliable Infrastructure, Uninterrupted Service

Beyond contact center operations, Viettel Customer Service maintained the stability of its technology infrastructure and digital platforms throughout the holiday period. This ensured uninterrupted service delivery and reinforced the company's commitment to providing reliable customer support anytime, anywhere.