ONE TEAM 2026: Innovation Day for Customers

In celebration of Viettel Traditional Day and Innovation Day on June 1, Viettel Customer Service (VCX) organized ONE TEAM 2026, bringing together more than 4,000 employees, customer service agents, and sales representatives from across Vietnam.

More than just an internal event, ONE TEAM offered a meaningful opportunity to showcase the people behind Viettel Customer Service—individuals who contribute every day to creating exceptional experiences for millions of customers in Vietnam and international markets.

Every VCXer Plays a Role in the Customer Journey

As a company that interacts directly with customers through multiple touchpoints—from sales consulting and customer support to operations and omnichannel customer care—VCX understands that customer experience is never the result of a single individual or department.

Instead, it is built collectively by thousands of people working together every day, including frontline customer service agents, sales representatives, operations teams, technology specialists, managers, and leaders.

This is why the spirit of “One Team” remains a core part of Viettel Customer Service’s culture. Only when employees are connected, aligned around shared goals, and committed to serving customers can consistent, high-quality customer experiences be delivered at scale.

Innovation Driven by Customer Understanding

Speaking at the event, Mr. Truong Quang Viet, Director of Viettel Customer Service, emphasized that VCX’s greatest advantage lies in its ability to listen to and understand customers every day.

Through millions of calls, messages, feedback records, and customer interactions, VCX has accumulated valuable insights into customer behaviors, needs, and expectations. These insights serve as the foundation for new ideas, innovations, and solutions that continuously improve customer experience and create tangible business value.

This spirit of innovation was clearly reflected in this year’s Innovation and Idea Competition, which attracted 118 submissions from employees across the company, including strong participation from frontline teams nationwide.

Beyond managers and specialists, customer service agents and sales representatives—those closest to customers—actively contributed ideas and improvements inspired by their daily work experiences.

This reflects a distinctive characteristic of VCX: innovation is not the responsibility of a select few; it is the responsibility of everyone.

A Workplace for Growth, Connection, and Value Creation

Held simultaneously at the headquarters and connected virtually to locations nationwide, ONE TEAM 2026 brought thousands of VCXers together in a shared space, regardless of whether they were working at corporate offices, operational centers, or regional sites.

This connection not only fostered pride in the company’s achievements but also reinforced the cultural values that define Viettel Customer Service: professionalism, customer commitment, continuous learning, and a willingness to embrace change.

These are also the qualities VCX seeks in every team member as the company advances toward its vision of becoming a leading customer experience service provider in the region while supporting Viettel’s Go Global strategy.

At VCX, every individual is more than just an employee. Each person plays a direct role in creating value for customers, colleagues, and the organization.

ONE TEAM serves as a platform where these values are celebrated, shared, and strengthened every day.

If you are looking for a workplace where your voice is heard, your ideas are encouraged, and your growth is supported, Viettel Customer Service may be the place for you.

Join VCX to work, innovate, and grow alongside a team that believes differences create value.

Learn more about career opportunities at Viettel Customer Service:

https://viettelcustomerservice.com.vn/vi/career