VCX and National Archives Center II Collaborate to Advance End-to-End Document Digitization Solution

As data becomes an increasingly strategic national asset, document arrangement and digitization play a vital role not only in preserving archival records but also in building the digital data infrastructure that supports digital government, the digital economy, and the digital society.

On July 23, 2026, Viettel Customer Service and the National Archives Center II (NAC II) officially signed a cooperation agreement on document arrangement and digitization. The partnership marks a significant milestone, combining the strengths of both organizations to deliver comprehensive solutions that meet the digital transformation needs of government agencies, organizations, and enterprises.

Speaking at the signing ceremony, Mr. Truong Quang Viet, Director of Viettel Customer Service, stated:

"Document arrangement and digitization go beyond converting paper records into electronic files. They enable organizations to build structured digital data that is easier to manage, search, and utilize. We believe this partnership with the National Archives Center II will combine our respective strengths to deliver high-quality digitization solutions that effectively support customers' document management, archival, and digital transformation needs."

As a unit under the State Records and Archives Department of Vietnam, the National Archives Center II has extensive expertise in document arrangement, preservation, and digitization in accordance with national archival standards. Viettel Customer Service complements this expertise with advanced technology capabilities, operational excellence, quality management systems, and extensive experience delivering large-scale digital transformation projects nationwide.

By combining NAC II's archival expertise with Viettel Customer Service's technology and operational capabilities, the partnership aims to develop a modern document digitization ecosystem, improve project quality, and maximize the value of digital data. More than a collaboration between two organizations, it represents the convergence of professional expertise and technological innovation to create sustainable solutions for the archival sector in the digital era.

Under the agreement, the two parties will collaborate to:

• Research, develop, and deliver document arrangement and digitization products and services that comply with archival standards and regulations.

• Implement large-scale document arrangement and digitization projects for ministries, government agencies, local authorities, and enterprises.

• Apply advanced technologies such as Artificial Intelligence (AI), Optical Character Recognition (OCR), Big Data, cloud computing, and digital management platforms to improve productivity, service quality, and data utilization.

• Build high-quality digital databases that contribute to Vietnam's national digital data infrastructure and accelerate digital transformation initiatives.

The partnership enables both organizations to maximize their complementary strengths by combining archival expertise with Viettel Customer Service's technology, management, and implementation capabilities, enhancing their capacity to deliver large-scale projects. It also provides a foundation for jointly researching and applying emerging technologies to document arrangement and digitization, improving data quality and unlocking greater value in the digital era.

This collaboration is another important milestone in Viettel Customer Service's strategy to expand its service portfolio and deepen its participation in Vietnam's national digital transformation initiatives. The company remains committed to supporting organizations in building secure, modern, and sustainable digital data infrastructure, contributing to the development of digital government, the digital economy, and the digital society.

Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX). 

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Contact Information:

• Hotline: 1800 9397 / Email: dvkh@viettel.com.vn

• Website Viettel Customer Service / Facebook Viettel Customer Service / Zalo Viettel Customer Service 

• Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.