VCX and Thien Tu (TTU) Partner to Expand End-to-End Service Delivery Capabilities

Viettel Customer Service (VCX) and Thien Tu Telecommunications Trading and Services Company Limited (TTU) have officially signed a strategic Memorandum of Understanding (MoU), aiming to develop an End-to-End service delivery model and expand their presence in the enterprise customer market.

With over 22 years of experience in customer service, VCX possesses large-scale operational capabilities and a comprehensive CX & AI technology ecosystem, including OmniX, CXBot, KnowX Hub, and AI-DMS. Meanwhile, Thien Tu brings strong expertise in Business Process Outsourcing (BPO), workforce organization, and professional service operations.

By leveraging their complementary strengths, the two parties aim to deliver end-to-end solutions that integrate technology with organizational and operational capabilities. This collaboration is expected to help businesses optimize resources, enhance service quality, and flexibly address practical business needs.

Speaking at the signing ceremony, Mr. Truong Quang Viet, Director of VCX, emphasized that the development of CX & AI solutions must be driven by actual customer needs. Accordingly, expanding partnerships with experienced operational service providers such as Thien Tu will help bring technology into practical applications while creating additional growth opportunities in external markets.

Sharing the same vision, Mr. Duong Quoc Hung, Director of TTU, highlighted the potential of applying technology and professional service operations in public administration. The two parties aim to research and develop platform-based solutions to support government authorities, placing citizens at the center of service delivery and contributing to improved management efficiency and service quality.

Experiences from many countries demonstrate that technology can help improve public service quality and make everyday life more convenient for citizens. These practices provide a valuable foundation for Vietnam to learn from and develop suitable solutions, turning technological potential into tangible benefits for the community.

Under the cooperation framework, the two parties will focus on several key areas, including warranty services and Field Service Hub, data digitization, AI Contact Center development, and joint implementation of large-scale projects.

The partnership between VCX and Thien Tu not only creates opportunities for both parties to leverage their strengths, expand their markets, and enhance their competitiveness, but also lays the foundation for new service delivery models that combine advanced technology with professional operational capabilities. Through this collaboration, the two parties aim to meet increasingly diverse market demands, accelerate digital transformation across businesses and organizations, and contribute to improving public service quality.

Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX). 

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Contact Information:

• Hotline: 1800 9397 / Email: dvkh@viettel.com.vn

• Website Viettel Customer Service / Facebook Viettel Customer Service / Zalo Viettel Customer Service 

• Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.