With customer experience in the AI era at the forefront, speakers from Viettel Customer Service (VCX) will share practical insights into a challenge many organizations—especially in the banking and financial services sector—continue to face: despite significant investments in AI, technology, and CX strategies, customer experiences remain fragmented, disconnected, and inconsistent across channels.
The session will explore how businesses can orchestrate AI, people, and operations to reduce repetitive processes, maintain context across every interaction, and deliver a more seamless omnichannel customer experience.
Visitors to the VCX booth will also have the opportunity to explore the company's Customer Experience ecosystem and discover practical solutions designed to help organizations enhance customer engagement and service performance.
See you at WFIS 2026!
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WFIS 2026 – World Financial Innovation Series
WFIS 2026 is a premier forum bringing together more than 500 financial leaders and industry experts to shape the future of digital finance. The event will spotlight transformative topics including AI adoption, data security, and the creation of seamless customer experience ecosystems.
Date: 19–20 May 2026
Venue: Meliá Hanoi, Hanoi, Vietnam
