Data – A Major Bottleneck in Operations and a Breakthrough Opportunity for Businesses

In the context of rapid global digital transformation, data is increasingly viewed as a “new asset” for businesses. However, in reality, most organizations still struggle to effectively leverage this resource. From a global to a local scale, data is not only an opportunity but also a significant operational bottleneck.

Global Overview: Millions of USD Lost Due to Poor Data Quality

According to Gartner, the average cost incurred by each organization due to poor data quality is up to $12.9 million per year, with some recent reports raising this figure to approximately $15 million. This clearly demonstrates that unstandardized and unoptimized data is directly causing serious financial losses.

Moreover, research from McKinsey & Company shows that knowledge workers spend up to 20% of their working time—equivalent to about 1.8 hours per day just searching for and consolidating information. This means a substantial portion of enterprise resources is wasted on non-value-added activities.

The Situation in Vietnam: Digital Transformation Still in Its Early Stages

In Vietnam, the situation remains even more challenging. According to a survey by the Ministry of Planning and Investment, around 70–80% of enterprises do not yet have a clear digital transformation strategy or roadmap.

Specifically:

• Only 35.3% of businesses have digitized their data and processes

• About 64.7% still rely on paper documents or fragmented data (Excel files, scattered records)

• Only 2.2% of enterprises are capable of mastering data analytics technologies

These figures show that most businesses are still “stuck” in the early stages of data management.

For small and medium-sized enterprises (SMEs), document digitization faces several practical barriers:

• High investment costs: 35% of businesses consider technology costs a major obstacle

• Market habits: 36% face difficulties because customers and partners still require paper documents

• Regulatory constraints: 30% are limited by regulations requiring physical document storage

In addition, document scanning costs in Vietnam range from 500 to 2,000 VND per page—a seemingly small amount that becomes a significant burden at scale.

Government Direction: Data as a National Asset

In response to these challenges, the Vietnamese Government has introduced clear and decisive directions. Resolution 57-NQ/TW and the National Data Strategy to 2030 identify data as a core asset that must be standardized, connected, and effectively utilized.

Digitizing documents and building databases are considered fundamental pillars for developing a digital government and digital economy. Enterprises that proactively standardize their data early will not only solve internal challenges but also be ready to integrate into the national data ecosystem in the near future.

In the digital era, data is not just a resource but a “lever” for business breakthrough. Those who master data will master the future.

From Storage Challenges to Competitive Advantage

These figures clearly show that document management is no longer just a storage issue—it has become a matter of operational efficiency and competitive capability.

Organizations that standardize and digitize their data early will gain significant advantages:

• Significantly reduce processing time

• Improve decision-making quality based on real-time, reliable data

• Lower long-term operational costs (especially labor and paperwork costs)

• Be ready to connect, share, and leverage data within the national digital ecosystem

Digital transformation is no longer optional—it is a matter of survival. And the starting point is data digitization.

VCX Provides End-to-End Document Processing and Digitization Services

VCX offers comprehensive document processing and digitization services, combining deep archival expertise with modern technology to help organizations build standardized, secure, and data-ready systems.

Viettel Customer Service ensures:

• Professional standards: Full compliance with archival industry standards (Decision 128/QĐ-VTLTNN) and regulations of the Ministry of Home Affairs. A structured 23-step processing workflow ensures documents are scientifically organized and easily accessible in the long term. Digitization follows strict standards with rigorous quality and accuracy control.

• Implementation capacity: Flexible deployment across wide areas, capable of handling multiple large-scale projects simultaneously while ensuring progress. A well-trained workforce guarantees consistency and quality throughout the process.

• Technology & security: AI-DMS and OCR applications enable efficient digitization, recognition, and data management. Data is centrally stored with clear access control, ensuring security and regulatory compliance.

Contact us for consultation on optimal data standardization solutions for your organization:

📞 Hotline: 1800 9397
📩 Email: dvkh@viettel.com.vn
📍 Address: 23rd Floor, Vinacomin Building, No. 3 Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi