A small milestone, but a very significant transformation.
From a customer service unit, Viettel Customer Service is gradually redefining itself as a technology-driven customer experience company — a place that not only “responds,” but also designs and operates the entire customer journey.
One year in this new role has been a year of change: from mindset and ways of working to bigger goals ahead.
That journey didn’t start from zero, but it is now being continued in a very different way. And Viettel Customer Service today is ready for bigger steps: going global, expanding markets, and conquering new standards in customer experience.
