As digital transformation accelerates across industries, document digitization has evolved from a trend into a strategic necessity for government agencies, organizations, and businesses. Converting paper records into digital assets not only optimizes document storage but also enhances information retrieval and accessibility while laying the foundation for secure, efficient, and modern data management systems.
Supporting this transformation, Viettel Customer Service has successfully completed a document digitization project for the Can Tho Historical Archives Center, contributing to the modernization of archival management and digital transformation efforts in the city.
Over the course of nearly two months, a team of 60 specialists from Viettel Customer Service digitized nearly two million pages of records, including administrative documents, professional records, and historical archives preserved by the Center. Despite the project's scale and stringent accuracy requirements, the team completed the project ahead of schedule while fully complying with archival standards, operational procedures, and data quality requirements.
A key highlight of the project was the deployment of Viettel Customer Service's end-to-end digitization solution, leveraging OCR and AI technologies for intelligent data recognition and extraction while building a centralized digital database. This transformed paper documents into structured digital data, significantly improving document storage, search, retrieval, and information utilization.
By combining advanced digital technologies with professional records management practices, the project not only preserves the long-term value of historical archives but also establishes a robust digital data foundation to support future governance, operations, and information management.
The successful completion of the Can Tho Historical Archives Center project further demonstrates Viettel Customer Service's capabilities in large-scale document digitization and digital database development. Backed by extensive implementation experience and a strong commitment to technology-driven data management, the company continues to support government agencies and organizations in transforming archival records into valuable digital assets for sustainable development.
Beyond delivering large-scale digitization projects, Viettel Customer Service provides end-to-end Document Arrangement and Digitization Services for government agencies, organizations, and enterprises. The comprehensive solution covers archival arrangement, document digitization, OCR-based data recognition, AI-powered information processing, and centralized digital database development—turning paper records into structured digital assets that are easy to manage, search, and leverage.
💡 Four Key Advantages
Professional Archival Standards
A scientifically designed 23-step workflow that strictly complies with professional archival standards, ensuring document quality, integrity, and preservation throughout the entire process.
AI-Powered Technology
Advanced OCR technology, the AI-DMS platform, and specialized equipment enable intelligent data recognition, making digital information faster and easier to search, retrieve, and utilize.
Nationwide Delivery Capability
A highly skilled workforce capable of deploying projects nationwide, with the flexibility and capacity to execute large-scale engagements under demanding timelines.
Comprehensive Information Security
Robust security practices supported by trusted technology infrastructure and strict compliance with applicable standards, regulations, and procedures for data management, storage, and protection.
With proven project experience and a technology-driven approach to data management, Viettel Customer Service remains committed to supporting organizations throughout their digital transformation journey—unlocking the value of archival records for more effective governance, operations, and future development.
Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX).
Contact Viettel Customer Service today for solutions tailored to your business!
Contact Information:
Hotline: 1800 9397 / Email: dvkh@viettel.com.vn
Website Viettel Customer Service / Facebook Viettel Customer Service / Zalo Viettel Customer Service
Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.
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