As part of an ongoing nationwide series of document arrangement and digitization projects being implemented across various localities, Viettel Customer Service (VCX) is currently carrying out a project to arrange and digitize Party documents at the Nghia Thanh Commune Party Committee (Ho Chi Minh City), involving tens of thousands of meters of documents, equivalent to tens of thousands of pages to be processed and brought into the digital environment.
VCX is handling the entire workflow, from sorting, classification, and file organization to cataloging, digitization, and data structuring. This helps standardize documents, ensure systematic storage, and facilitate management and retrieval in the future.
Alongside document arrangement, OCR and AI technologies are being applied to support document recognition and information extraction. As a result, digitization goes beyond simply converting paper documents into electronic files, gradually creating a searchable and manageable data resource that can be effectively accessed and utilized in the digital environment.
Experience in Implementing Projects Across Multiple Localities
Prior to the project at the Nghia Thanh Commune Party Committee, VCX had implemented Document Arrangement and Digitization Services for various organizations in Can Tho, Lang Son, and Phu Tho, covering diverse document collections and professional requirements.
At the Can Tho Historical Archives Center, for example, VCX successfully digitized nearly 2 million pages of documents, including administrative documents, professional records, and historical archival materials. OCR and AI technologies were also applied to support document recognition, information extraction, and the development of a digital database for archival storage, search, and information access.
From administrative documents and professional records to historical archival materials and Party documents, VCX develops solutions tailored to the specific characteristics, volume, and information-access requirements of each organization.
With a standardized 23-step document arrangement process aligned with professional requirements, specialized equipment, and technologies including OCR and AI-DMS, Viettel Customer Service provides comprehensive solutions for document arrangement, digitization, and data structuring. These solutions contribute to standardizing document resources and improving the efficiency of document storage, information search, and digital data utilization.
Backed by a highly skilled professional team, nationwide implementation capabilities, and a secure information technology infrastructure, the service is designed to meet requirements for scale, project timelines, and information security across document digitization and archival projects.
Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX).
Contact Viettel Customer Service today for solutions tailored to your business!
Contact Information:
Hotline: 1800 9397 / Email: dvkh@viettel.com.vn
Website Viettel Customer Service / Facebook Viettel Customer Service / Zalo Viettel Customer Service
Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.
