Continuing to affirm its capability to research, develop, and master “Make in Vietnam” technology solutions, Viettel Customer Service’s Customer Experience ecosystem has been recognized at the Globee® Awards for Technology 2026. At this year’s awards, two flagship platforms, OmniX and KnowX Hub, were both honored with Silver Awards and Best of Category distinction in key technology categories, highlighting their contributions to enhancing customer experience and operational efficiency.
OmniX received recognition in the Best Contact Center as a Service (CCaaS) Solution category. As an AI-powered omnichannel contact center platform, OmniX enables businesses to consolidate all customer interactions into a single system, helping streamline operations while delivering a seamless and consistent customer experience across every touchpoint. Currently, the platform processes more than 1.2 million interactions daily, with approximately 30% of interactions automated through AI. OmniX also helps organizations proactively improve service quality by detecting up to 75% of potential issues before customers report them.
Meanwhile, KnowX Hub was awarded in the Best AI-Powered Search & Semantic Discovery Solution category. The AI-driven knowledge management platform enables organizations to store, standardize, and retrieve information based on contextual understanding, ensuring employees can quickly access the right knowledge at the right time. In practical deployments, KnowX Hub has achieved over 90% information retrieval accuracy, received positive feedback from 86% of users, and reduced handling and agent wait times by 24–40%.
Being recognized simultaneously at the Globee® Awards for Technology 2026 not only demonstrates the effectiveness of each individual platform but also reflects Viettel Customer Service’s capability to build a comprehensive Customer Experience ecosystem. Within this ecosystem, AI, data, knowledge, and operations are tightly integrated to help businesses enhance service quality, improve operational efficiency, and elevate customer experiences.
Today, the Customer Experience solutions developed by Viettel Customer Service are being deployed across Vietnam and expanding into international markets, contributing to digital transformation initiatives in customer service and customer engagement.
Earlier, at the Globee® Awards for Excellence 2026, Viettel Customer Service was also honored with a Gold Award and the Best of Category title in the Achievement in Continuous Improvement for Customer Excellence category, recognizing its ongoing efforts to drive continuous improvement in customer experience.
These achievements further reinforce Viettel Customer Service’s commitment to developing and delivering “Make in Vietnam” technology solutions. Moving forward, the company will continue enhancing and expanding its Customer Experience ecosystem, supporting organizations and enterprises in building modern, intelligent, and customer-centric service models.
Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX).
Contact Viettel Customer Service today for solutions tailored to your business!
Contact Information:
Hotline: 1800 9397 / Email: dvkh@viettel.com.vn
Website Viettel Customer Service / Facebook Viettel Customer Service / Zalo Viettel Customer Service
Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.
