A remarkable milestone on the international customer experience management map: Viettel Customer Service has officially secured a spot in the Grand Final of the International Customer Experience Awards (ICXA) 2026, with nominations in two key categories:
Best Complaint Handling
Best Use of Technology
Organized by Awards International, ICXA is one of the world’s prestigious platforms dedicated to Customer Experience (CX), bringing together businesses and customer experience initiatives from more than 50 countries. Over the years, ICXA has become a global stage where organizations share, compete, and celebrate outstanding CX initiatives.
Even prouder, this is not Viettel Customer Service’s first appearance on this international stage. In 2025, Viettel Customer Service became the first Vietnamese enterprise to be recognized at ICXA, winning a Silver Award in the Best Contact Center category.
This year, Viettel Customer Service continues to bring real-world challenges, practical solutions, and technological capabilities from Vietnam to the international arena. Ready to compete alongside leading names in customer experience, Viettel Customer Service is set to demonstrate its professional expertise and capabilities before a global panel of judges.
Join us in supporting and cheering on Viettel Customer Service as we head into the ICXA 2026 Grand Final!
Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX).
Contact Viettel Customer Service today for solutions tailored to your business!
Contact Information:
Hotline: 1800 9397 / Email: dvkh@viettel.com.vn
Website Viettel Customer Service / Facebook Viettel Customer Service / Zalo Viettel Customer Service
Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.
