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CX 2026: What CX Leaders Are Focusing On

Dec 18, 2025
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Contentsquare surveyed 1,692 CX leaders worldwide to understand the priorities they are focusing on for 2026.

The priorities mentioned reflect how businesses are allocating resources and determining what needs to be done first in a context where CX has become a competitive advantage.

The content in each image dives deeper into the most closely watched investment directions, as well as how companies are approaching the customer experience challenge in 2026.

Which of these priorities is your business focusing on?

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Viettel CX

VIETTEL CUSTOMER SERVICE ONE MEMBER LIMITED LIABILITY COMPANY


Governing Body: brand of the Military Industry and Telecoms Group.
Business Registration Number: 0110917293, first issued by the Hanoi Department of Planning and Investment on December 18, 2024.
Responsible for content: Mr. Nguyễn Tiến Dũng.

Registration address: No. 1 Giang Văn Minh Street, Kim Mã Ward, Ba Đình District, Hanoi, Vietnam

Phone: 024.62656158

 

Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Ha Noi.

Hotline: 1800 9397 | Email: dvkh@viettel.com.vn

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  • Contact Center Outsourcing
  • BPO - Business Process Outsourcing
  • Upsale
  • Warranty & Repair Services
  • Customer Experience (CX)
  • Loyalty
  • OmniX
  • CXBot
  • vCOC
  • WorkforceX
  • InsightCI
  • KnowX Hub
CX INSIGHTAbout usContact
Privacy Policy
Terms of Use
Official Viettel Site
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