OmniX, Voice of Customer, CXBot, Loyalty… are innovative technology solutions introduced by Viettel Customer Service at the largest technology and innovation exhibition and forum for the hospitality, restaurant, and catering industry, Horecfex Vietnam 2025, held in Da Nang on August 26–27.
At Horecfex Vietnam 2025, which took place on August 26–27 at Ariyana International Convention Center, Da Nang, Viettel Customer Service showcased a range of modern customer service (CS) technology solutions aimed at enhancing user experiences in the hospitality, restaurant, and catering sectors.
These solutions help improve customer experience and service, providing businesses with a sustainable competitive advantage by turning every interaction into practical value for long-term development.
Some of the outstanding solutions presented by Viettel Customer Service at the event include:
OmniX – unified multi-channel call center platform
Gift, Event, Priority CS services
Loyalty – customer loyalty solution
CXBot – AI-powered virtual agent
Horecfex 2025 was held at Ariyana International Convention Center, Da Nang, featuring 200 exhibition booths and around 3,500 attendees. As the largest technology and innovation forum in the hospitality, restaurant, and catering industry, the event brought together hundreds of enterprises with leading advanced solutions.
Notably, at 9:00 AM on August 27, Viettel Customer Service will host a workshop for businesses on the topic: “Unified Multi-Channel & Voice of Customer Solutions for the Tourism and Hospitality Industry.” The event provides a practical sharing space, offering tourism and hospitality businesses new insights and breakthrough tools to better understand customers and elevate customer experiences.
Visitors to the Viettel Customer Service booth will also have the opportunity to receive attractive gifts, including the exclusive “Yêu Nước” mug.
With only one day remaining, don’t miss the chance to visit the Viettel Customer Service booth at Horecfex 2025 to explore modern CS solutions and receive exciting gifts.
Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX).
Contact Viettel Customer Service today for solutions tailored to your business!
Contact Information:
Hotline: 1800 9397 / Email: dvkh@viettel.com.vn
Website Viettel Customer Service / Facebook Viettel Customer Service / Zalo Viettel Customer Service
Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.
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