At the Data Center & Cloud Infrastructure Summit 2025 (DCCI 2025) in Hanoi, Viettel Customer Service presented a range of advanced technology solutions leveraging artificial intelligence (AI) to help businesses enhance customer experience and optimize operational efficiency.
DCCI 2025 brought together numerous enterprises, industry experts, and solution providers in the fields of data centers, cloud computing, and digital infrastructure. The summit served as a key platform for participants to stay updated on emerging technology trends while exchanging knowledge and best practices in digital transformation.
During the event, Viettel Customer Service introduced OmniX - a unified, multi-channel contact center platform. OmniX enables businesses to manage customer interactions across multiple channels, including voice calls, chat, email, Zalo, and social media, all within a single interface. This integration allows organizations to deliver seamless, efficient, and highly personalized customer care.
In parallel, the Omni Flow solution supports the design and automation of customer service and marketing workflows, helping businesses save resources and optimize operational processes. Complementing this, the CXBot toolkit leverages AI to analyze data, recognize speech, and provide intelligent responses, further enhancing interaction quality and overall customer experience.
Participation in DCCI 2025 in Hanoi provided Viettel Customer Service with an important opportunity to showcase its technological capabilities while engaging directly with businesses and partners to refine its solutions. Guided by the vision of “One Platform – All Interaction Channels – One Seamless Customer Journey,” Viettel Customer Service aims to be a trusted technology partner supporting Vietnamese enterprises on their digital transformation journey.
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