Ho Chi Minh City, 2025 - Within the framework of the Data Center & Cloud Infrastructure Summit 2025 (DCCI 2025), Viettel Customer Service continued its participation by presenting advanced technology solutions leveraging artificial intelligence (AI) to enhance customer experience and optimize operational efficiency for businesses.
The summit gathered enterprises, partners, and experts across data centers, cloud computing, and digital infrastructure. The event served as a platform for sharing emerging technology trends, expanding professional networks, and exploring collaboration opportunities within the digital transformation ecosystem.
At the event, Viettel Customer Service highlighted OmniX – a unified multi-channel contact center platform, enabling businesses to manage customer interactions across voice, chat, email, Zalo, and social media in a single interface. This allows for seamless, consistent, and highly personalized customer service.
In addition, Omni Flow facilitates the design and automation of customer care and marketing workflows, while the CXBot toolkit leverages AI for data analysis, speech recognition, and intelligent responses, helping businesses improve interaction quality and reduce response times.
Viettel Customer Service’s continued presence at DCCI 2025 in Ho Chi Minh City strengthens engagement with the southern business community and provides valuable insights to refine solutions, supporting the development of modern, flexible, and efficient customer service systems.
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