As part of the meaningful “500-Day Campaign for the Search, Recovery, and Identification of Fallen Soldiers’ Remains”, alongside other member units of Viettel Group, Viettel Customer Service has been directly coordinating with the Military Broadcasting and Television Center to deploy an information hotline system. The initiative plays an important role in collecting, processing, and connecting information, while joining hands with relevant authorities to fulfill the campaign’s humanitarian mission.
The two official hotline numbers, 1800 8022 and 0965 001 222, have been put into operation as 24/7 channels for receiving information from people both in Vietnam and abroad. The hotline team has undergone comprehensive training to ensure accurate, timely, and effective information reception, documentation, and response. Notably, Viettel Customer Service has also assigned English-speaking agents to support international callers, helping expand the reach of information collection from diverse sources.
Mr. Truong Quang Viet, Director of Viettel Customer Service, emphasized: “For our hotline agents, professional expertise is important, but what matters most is listening with empathy and wholehearted dedication. Every call may become a valuable lead in the journey of bringing our fallen heroes home.”
The deployment of the hotline system not only demonstrates Viettel Customer Service’s commitment to supporting the campaign, but also reflects the company’s sense of responsibility, pride, and readiness to contribute to missions of special national significance. Every piece of information received is more than just data—it may serve as a vital link in preserving historical values and honoring the profound humanitarian legacy of the nation.
Viettel Customer Service is a subsidiary of the Viettel Group, operating in the technology and customer service sector. The company provides a comprehensive ecosystem including services (Contact Center Outsourcing, BPO, Upsale, Customer Experience, Loyalty, Document Processing and Digitization, Warranty & Repair Services) and technology solutions (OmniX, CXBot, KnowX Hub, AI-DMS, vCOC, InsightCI, WorkforceX).
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Contact Information:
Hotline: 1800 9397 | Email: dvkh@viettel.com.vn
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Address: 23rd floor, Vinacomin Building, 3rd Duong Dinh Nghe Street, Yen Hoa Ward, Hanoi.
