AI-DMS
AI-DMS is an AI-powered intelligent document management and digitization solution that enables organizations to transform traditional storage processes into a modern and secure digital environment.
The AI-DMS (AI-Powered Document Intelligence Platform) by Viettel Customer Service enables organizations to centrally manage, standardize, and effectively leverage electronic documents throughout their entire lifecycle—from creation and storage to usage and data sharing. The system allows both digital-native and digitized documents to be transformed into structured data, enabling fast retrieval and supporting operational decision-making.
The solution is built in compliance with regulations and standards for electronic document archiving and management, integrating AI, OCR, and modern data management platforms to ensure accuracy, integrity, and information security. It also supports flexible integration with existing platforms and databases, contributing to the development of a synchronized digital data ecosystem.
INTELLIGENT DOCUMENT MANAGEMENT SYSTEM
Optimize document management for faster digital transformation
Automatically recognizes and extracts key information fields such as document number, date, issuing authority, summary content, signatory, and title
Integrates voice recognition technology, allowing users to search and input data quickly without using a keyboard
Supports visualization and management of records associated with geographic locations on platforms like Google Maps or other Open GIS systems via APIs.
Records detailed activity logs for each session, enabling strict control and traceability of data access and usage
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Performance Optimization
Minimizes manual data entry time through accurate AI-powered text extraction.
Flexible Accessibility
Enables easy access anytime, anywhere across multiple platforms via a web browser with an intuitive drag-and-drop interface.
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Multi-layer Security
Ensures robust information protection with SSL certification, granular access control, and automatic account lock mechanisms against unauthorized access
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High Compatibility
Open data architecture allows seamless synchronization, service replication, and integration with provincial or national data portals.
What our clients say
Viettel Customer Service consistently delivers services in full compliance with our requirements, fulfills all agreed-upon commitments, and meets the expected scope of work.
Epass - VDTC
We highly value the current services provided by Viettel Customer Service. Moving forward, both parties will continue to work more closely together to further enhance the effectiveness of our collaboration.
Unitel - Laos
Viettel Customer Service consistently delivers fast response times. Going forward, both sides will continue to work closely and enhance coordination to maintain efficiency, especially during peak periods.
Tendoo
We have chosen to use Viettel Customer Service’s customer experience consulting and customer care services. We look forward to continuing our collaboration in the time ahead to implement more in-depth initiatives.
Vietnam National Children's Hospital
The Viettel Customer Service team exemplifies the standards of modern customer care through their professionalism and service quality. We highly value their dedication, proactive support, and unwavering focus on prioritizing customers’ interests.
Viettel Media
Viettel Customer Service demonstrates outstanding performance and a high level of professionalism. We have full confidence in the quality of their services and are ready to recommend Viettel Customer Service to other markets.
Halotel - Tazania
Key questions to help you get to know our solutions
Yes. The system uses SSL to encrypt data transmission, maintains detailed user activity logs, and enforces strict account protection mechanisms.
Yes. Built on ASP.NET Web APIs, AI-DMS enables flexible integration with national databases and provincial e-government portals.
Absolutely. The solution supports multi-platform access and can be easily used via web browsers on any mobile device.
Accompanying you to improve customer experience
Beyond being a pioneer in customer experience, we connect with our customers through innovative technology and heartfelt understanding
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